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Operations Management and Services

Operations Management and Services. MGMT 370. OPERATIONS MANAGEMENT 101. Competitive Advantage Manufacturing & Services Technology Small-batch production Mass production Continuous-process production. Trends in Manufacturing Technology. Robotics Flexible manufacturing systems

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Operations Management and Services

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  1. Operations Management and Services MGMT 370

  2. OPERATIONS MANAGEMENT 101 • Competitive Advantage • Manufacturing & Services Technology • Small-batch production • Mass production • Continuous-process production

  3. Trends in Manufacturing Technology • Robotics • Flexible manufacturing systems • Mass customization • Cellular layouts • Computer-integrated manufacturing • Lean production • Design for disassembly • Remanufacturing

  4. SERVICE TECHNOLOGY • Intensive Technology • Mediating Technology • Long-Linked Technology

  5. VALUE and SUPPLY CHAIN MANAGEMENT • Value chain • Supply chain management

  6. INVENTORY MANAGEMENT • Economic order quantity • Just-in-time scheduling

  7. BREAK-EVEN ANALYSIS • Break-even point • Break-even analysis

  8. CUSTOMERS • Service and product quality • Customer relationship management • Quality management • TQM • Continuous improvement • Statistical quality control • Six sigma

  9. WORK PROCESSES • Workflow and work process analysis • Process Reengineering • Process value analysis • Process-Driven Companies

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