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Giving and Receiving Feedback

Giving and Receiving Feedback. Local Elected Leadership ToT, Liberia. WHAT IS FEEDBACK?. Feedback is the information offered to an individual for the purpose of assisting the receiver with his/her development. FEEDBACK IS A FACT OF LIFE. It is difficult and uncomfortable It can be dangerous

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Giving and Receiving Feedback

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  1. Giving and Receiving Feedback Local Elected Leadership ToT, Liberia

  2. WHAT IS FEEDBACK? • Feedback is the information offered to an individual for the purpose of assisting the receiver with his/her development

  3. FEEDBACK IS A FACT OF LIFE • It is difficult and uncomfortable • It can be dangerous • It is hard to help people see things they cannot see for themselves • It is our job as trainers

  4. OBSTACLES TO AVOID • Acting like a judge and jury • Acting in an aggressive or non assertive manner • Blaming the trainees or members of your team • Stereotyping • Using language that is vague or too complex • Framing feedback in the form of a question

  5. BASIC GUIDELINES • Feedback is a description of a condition • It is not the person but the behaviour • These are behaviours that can be changed • The timing needs to be right for the receiver but as close to the event as possible. • “Good” or “Bad” don’t communicate much. Specify what made it good or bad. • Leave the self-esteem intact • Leave the receiver free to change

  6. RECEIVING FEEDBACK • Avoid being defensive • Receive feedback with openness • Trust the feedback giver • Accept that you are not perfect.

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