FLITE

1. FLITE 2004-2005 Annual Report Richard Cochran, DeanApril 21, 2005

2. This Year’s Report • FLITE People • FLITE Kudos • FLITE Services and Statistics • FLITE 2004/05 Initiatives • Unit Action Plan Submission 2005/06 • Questions and Comments

3. FLITE’s Mission Statement FLITE promotes and advances Ferris State University’s present and future teaching, learning, research and informational inquiry by providing high quality collections, services and instruction.

4. FLITE People • Arrivals • Departures • New Assignments/ Promotions

5. FLITE People • Arrivals • Fran Rosen, Acquisitions Librarian • Helen Sobers, Circulation Services • Departures • Elma Clinkscale, Circulation Services • Donald Cook, Circulation Services • Gloria Nazimek, LSO • Jerry Sholl, Media Production • Cecilia Taylor, Circulation Services • Keith Upton, Acquisitions Librarian

6. FLITE People • New Assignments/Promotions • Sharon Hamel, Coordinator, Media Production • Carrie Buss--Promoted from LIS II to LIS III • Tammy Finch--Promoted from LIS III to Library Technical Services Assistant (new job classification)

7. FLITE Kudos

8. FLITE Kudos - 1 • Carrie Forbes, Anne Kelly: Achieved Tenure • Tammy Finch: 2004 Ferris graduate • Steve Cox: 2004-05 recipient of the College of Education and Human Services Distinguished Alumni Award • Paul Kammerdiner: Co-presenter with Prof. Marcy Parry at the 24th International Critical Thinking Conference • David Scott: Presenter at the Michigan Library Association Annual Conference

9. FLITE Kudos - 2 • Scott Atwell: Reviews published in Choice and Musical Reference Services Quarterly • Scott Atwell, Karen Blanzy, Steve Cox, Chris Jacobs, Jessica Rush, Jerry Sholl: Pat-on-the-Back Award Winners • Shirley Sundell: Banner Word of the Week Contest Winner • Joan Boroff, Ann Breitenwischer: Ferris Employee Leadership Development Program

10. FLITE Services and Statistics

11. FLITE Services and Statistics • Visitors in the Building • Use of Study Rooms • Use of Extended Hours Area • Use of Seminar Rooms/Instructional Studios • Use of Collections • Conventional • Electronic • “Business” Statistics

12. Visitors in the Building

13. Use of Study Rooms

14. Use of Extended Hours Area

15. Seminar Room/Instructional Studio Usage

16. Use of Collections – Conventional* * Books and reserve items

17. Use of Collections – Electronic* * Online databases

18. New Online Resources(since 4/2004) • ABI/INFORM Global • ACM Digital Library • Communication & Mass Media Complete • DieselNet • Foundation Directory • Hospitality & Tourism Index • JSTOR: Arts and Sciences III, IV, and Complement Collections (We already owned Collections I and II.) • MRI Plus • Oxford University Press Online Journals • RIA Checkpoint • Serials Directory • Wiley Interscience Online Journals

19. Pending/Under Consideration • Cochrane Library • OVID Health Sciences Journals • Philosopher's Index • PsycArticles • SocIndex

20. “Business” Statistics

21. Reference Questions – Monthly

22. Chat Reference Statistics

23. Library Instruction Sessions by Semester

24. Interlibrary Loan Transactions

25. Acquisitions Expenditures Summary

26. Acquisitions Expenditures by Format FY1999-2000 FY2004-2005 projected

27. Books Added to Collection

28. Cataloging & Collection Size • 26,448 Titles Cataloged in FY04 • 334,496 Total Volumes (Books & Bound Journals) in Collection on July 1, 2004 • 1,445 Current Periodical Subscriptions (Print & Microform) • 12,358 Full-textPeriodical Titles Available Online (as of 3/30/2005)

29. University Archives - now University Archives in 2005: 3031 cubic feet • Over 2645 boxes, and other items (film and audio reels, photographs, computer data tapes, slides and bound materials) • 2000 volume collection currently in FLITE • Furniture including tables, a safe, cabinets, sofa and chairs that were in the Timme Library’s Historical Room • Paintings and smaller objects (drum, clock, letter box, etc.)

30. University Archives - now • 19 standard size file cabinets, an oversize map cabinet, 2 microfilm reader/printers and 3 file cabinets with a card catalog • 109 oversized framed paintings/photographs, 18 oversize boxes Inactive Records Center: 395 square feet • 395 boxes of material

31. University Archives 2004/2005 • 85 collection records added to online catalog • 13 collections processed; finding aids now available on website • 107 donations of items (ranging in size from City of Big Rapids records to a 1911 Ferris Institute postcard) • Inactive records center received 201 boxes (versus 144 boxes deposited last year) • Average at least one inactive records retrieval per week for offices

32. FLITE 2004/05 Initiatives

33. FLITE 2004/05 Initiatives • University Archives planning and records management promotion • Assist the University’s goal of establishing an intellectual climate at FSU • Information Literacy Efforts • Ongoing reengineering of FLITE internal processes and assignments • Internal Environmental Scan

34. Information Literacy Efforts • Offered 2 credit hour course: LIBR 290 “Information Resources: FLITE & Beyond” • Continued to work with FSUS program and Gen. Ed. courses • Conducted assessment of learning for library module offered to MBA program students (and showed statistical significance for the experience!)

35. Internal Environmental Scan Conducted June-July 2004 to answer three questions: • “I could be doing a better job at performing my responsibilities in FLITE if…” • “I know the Ferris community wants FLITE to…” • “Within the next three years, I would like to see FLITE begin to…”

36. Responses to Question 1 • Improve communication 13 • Improve its internal culture 12 • Define job responsibilities and reporting structure 12 • Provide more professional development opportunities 11

37. Responses to Question 2 • Increase services provided 14 • Increase and improve access to collections 9 • Make some changes in and the enforcement of policies and procedures 9 • Improve the human aspect of customer service 6

38. Responses to Question 3 • Increase outreach activities 11 • Offer more and improved services 11 • Improve communication 8 • Provide more professional development opportunities 6 • Publicize our services 6

39. Progress in Implementation • Efforts to Improve Meetings • FLITE/Team Delta IT Meetings (11/04) • Better minute-keeping and posting • Agenda-guided meetings • FLT questionnaire • Communication Facilitation • FLITE on a Roll • FLITE Log (Deans’ Council) • Media Production’s faculty focus groups • Bulldog Radio Spots

40. Progress in Implementation • Professional Development • Support for blanket CT job audit • InFLITE Instructional Sessions • FLITEC Technology Sessions • Department Merger Proposal

41. Unit Action Plan Submission 2005/2006

42. Significant Areas of Success • Learning-Centered University FLITE users can now access 12,358 full-text electronic and print periodical titles. Authentication for off-campus users was also simplified and streamlined in 2004. A new feature of “Find a Periodical” provides the automatic display of online passwords, speeding access for Ferris users. • Create an Engaged Campus A total of 18,196 study room uses and 4,288 room bookings were recorded in FLITE during FY 2004. FLITE aims for maximum building utilization and hosts a growing number of meetings of student, campus and off-campus organizations.

43. Ongoing or Proposed Significant Activities • Provide highly-focused technology instruction to all FLITE employees (FLITEC training initiative). Utilize FLITE colleagues willing to share their expertise as instructors. • Augment Library Instruction and Reference Services (RIS Department); continue offering information literacy sessions in specified general education courses and program-specific courses and broaden information literacy outreach.

44. QUESTIONS AND COMMENTS

45. Thanks for coming!