The New Direction In Worldwide High Value Products Distribution and Logistics

1. HIGH VALUE PRODUCTS The New Direction In Worldwide High Value Products Distribution and Logistics

2. VISION STATEMENT Be the safest, most customer-focused and successful transportation company in the world. northAmerican HIGH VALUE PRODUCTS

3. NORTH AMERICANVAN LINES, INC. Conclusion: An established, reputable transportation carrier you can depend on today and tomorrow

4. AGENCY ORGANIZATION • 1,200 worldwide agent locations • 700 United States • 120 Canada • 380 other countries • Providing service solutions and alternatives • Coordinating customer service in addition to packing, crating, hauling, distribution and storage services Result: Provides local representation and service coordination

5. OFFICE RELOCATIONS • Full-service capabilities to ensure well coordinated relocations • Specially trained personnel • Experienced in every aspect of office or industrial relocations • Equipped with necessary tools and equipment • Equipment maintenance and servicing • Material handling and storage • Security • Communication and coordination Result: Experience in office relocations whether it is across town or across the continent

6. QUALITY INITIATIVES • ISO 9002 Certified • Corporate and Regional Training • Surveys through an independent firm to measure customer satisfaction - 99 out of 100 customers would use North American again • Chosen as a quality carrier by major clients and trade journals: • DSC Corporation - Quality Service Award • Steelcase - Certificate of Excellence • Hitachi Data Systems - Partners in Quality • Diebold, Inc. - Partners for Excellence • Distribution Magazine - Quest for Quality Award • Logistics Management Magazine - National Transportation Quality Award • Lucent Technologies - Partner in Excellence Award Result: Continuous processes for quality improvement

7. SPECIALIZED CAPABILITIES • Specialized Fleets • Crane • Climatic • Liftgate • Exhibit and Display • Flatbed • CustomizedLogistics • Management of: • Transportation • Warehousing • Field merge • Product return • Freight Forwarding • International and Domestic • Air Freight • Customs brokerage • International Ocean Freight • On-Trac Network • Warehousing • Distribution • Logistics • Scheduled arrivals/ • departures Result: Solutions tailored to meet your needs

8. HVP REVENUE GROWTH GROSS REVENUE ($MILLIONS) Conclusion: 65% growth in the past six years

9. MARKET SHARE

10. QUALITY SERVICE TEAMS • Teams covering North American: • East • Central • West • Canada and Mexico • Specialized teams servicing: • Crane • Climatic • Exhibit & Display Result: Organized to better serve our customers

11. SPECIALIZED DRIVERS • Drivers receive intensive training in specialized • padding and loading techniques • Safe driving techniques are taught using the • only interactive driving simulator in the industry • Driving skills are developed on our • fourteen-acre SafeTrac training course • Drivers average 10 years experience Result: Competent, professional drivers to handle your shipping requirements

13. CRANE VAN SERVICE • 8,000 lb. maximum crane capacity • Crane extends the length of a 48 foot trailer • Air-ride • Minimizes rigging costs • Skilled drivers certified in operating crane equipment Result: A solution to lifting and moving sensitive or unique equipment with or without a dock

14. CLIMATIC VAN SERVICE • Environmentally controlled • Air-ride • On-board data recorder to monitor inside temperature • Liftgates • High-cube trailers available Conclusion: Controlling the environment based on your product specifications

15. LIFTGATE SERVICE • 5,000 lb. maximum liftgate capacity • Air-ride • 48 foot trailers • Straight trucks Result: Allows loading/unloading of sensitive equipment with or without a dock

16. SERVICE PERFORMANCE ON -TIME DELIVERY SERVICE Conclusion: On-going improvements for on-time delivery

17. HVP LTL NETWORK 69.5% of HVP’s shipments weigh 2,100 pounds or less 2,001 - 4,000 4,001 - 7,000 7,001 - 15,000 15,001 and over Total 21,104 8.2% 18,016 7.0% 17,501 6.8% 21.877 8.5% 257,369 100.0% 19,007 9.4% 15,570 7.7% 24,669 12.2% 19,411 9.6% 25,477 12.6% 35,790 17.7% 62,27930.8% 202,203 100.0% SHIPMENTS REVENUES Weight % of % of Category Number Total (000’s)Total 1 - 500 lbs. 501 - 1,000 1,001 - 2,100 88,020 34.2% 47,356 18.4% 43,495 16.9%

18. HIGH VALUE PRODUCTSON-TRAC NETWORK • Largest specialized transportation network in North America • Over 400 scheduled departures and arrivals between distribution centers • Linked by satellite communication • Strategically located distribution centers and agent service points • Product tracking of each shipment provides real-time status Result: Provides dependable, timely transit for less-than-truckload shipments

19. HIGH VALUE PRODUCTSON-TRAC NETWORK

20. HIGH VALUE PRODUCTS LOGISTICS CENTERS • Value-added services include • Inventory management • Worldwide distribution services • Storage • Merge programs • Product tracking • Light assembly • Inside pick up and delivery • Warehousing • Unpacking/debris removal • Manufacturing support services Result: Provides options for your distribution and logistics needs

21. TECHNOLOGY • QuikLink • Imaging • WORLDTRAC Satellite • Product Tracking System • AMS: Asset Management • Internet Access • Electronic Data Interchange • Driving Simulator

22. PRODUCT TRACKING • Ensures shipment and its paperwork are bar coded as they move through the OnTrac Network • Offers real-time, up-to-the-minute information of production location and status • Links shipment information with the physical product • Provides integration into our operating system Result: Product tracking provides status of your shipment from pick up to delivery

23. ASSET MANAGEMENT SYSTEMS • Visibility of product • Uses customer’s unique nomenclature • Tracks products and valued assets on the individual piece level as well as bulk items • Provides inventory management including type/model and serial number tracking Conclusion: Assisting in the management of information

24. SATELLITE COMMUNICATIONSWORLDTRAC • Two-way communication • Vehicle tracking within 1000 feet • Timely shipment updates providing: • Shipment location • Pickup and delivery status • Proof of delivery Conclusion: Provides communication between driver and North American, enabling real-time shipment status

25. ELECTRONIC DATAINTERCHANGE • Electronic funds transfer • Reports • Trading partners • Transaction sets • Available to provide: • Order registration • Shipment status • Proof of delivery • Invoicing Solution: Improves productivity and streamlines procedures

26. MEXICO SERVICES • Transportation to and from Mexico • Less-than-truckload/ truckload • Air-ride equipment • Climatic and crane service • Warehousing in major Mexican markets • Customs brokerage • All services on one invoice Conclusion: Through service to and from the expanding Mexican marketplace

27. CANADIAN SERVICES • Inter-and Intra-Canada • Scheduled service in Canada • Climatic and liftgate vans available • Satellite communication • Inside pickup and delivery • Warehousing and distribution services • Air Freight • Equipment installation at destination • Exhibits and displays • Office and industrial relocation • Blanketwrap • Crating • Asset management and product tracking Conclusion: Seamless service into and out of Canada

28. EXHIBIT & DISPLAY • Shipping crated and/or loose exhibit • material and product • Domestic and international shipments • Servicing over 31,000 marketing event • shipments annually • Corporate on-site representatives • Dedicated exhibit drivers and equipment • 99% on-time performance • Direct pickup and delivery to • exhibition centers • Air freight • Tours • Target date delivery • Private events • ASSOCIATIONS • Exhibit Designers and Producers Association • International Exhibitors Association • Healthcare Convention and Exhibitors Association • Exposition Service Contractors Association • Trade Show Bureau • IELA -International Exhibition Logistics Associates Result: Provides on-time, safe delivery of exhibits by specially trained drivers

29. INTERNATIONAL FREIGHT FORWARDING • Services: • International Exhibit & Display • Project Cargo • Fine Art • General Commodities • High Value Products • Certifications: • International Ocean Freight • (NVOCC) Services • I.A.T.A. Air Freight • Forwarder/Consolidator • IELA - International Exhibition • Logistics Association • Licensed Customs Broker • Electronic Customs Clearance (ABI) Result: Coordinating services worldwide

30. HVP EUROPE • HVP services Europe including Eastern Europe and CIS • Corporate Owned Facilities: Midi Data - Germany Headquarters located in Frankfurt North American Van Lines - United Kingdom • Offering the same distribution and logistics services as in North America featuring: Air Ride, Liftgate, Climatic Specialized Equipment Inside Pickup and Delivery On-Site Installation Merge Programs • Scheduled services between distribution centers Conclusion: Provides international distribution services through our network in Europe

31. BLANKET WRAP SERVICES • Largest commercial air-ride truckload/blanket wrap carrier in the U.S. in operation since 1949 • Eliminates the need to box, crate or carton product • Dock to job site service • 98.6% on-time delivery performance • Supported by satellite communication • 99% claims-free • 48 and 53 foot, flat floor, 102” wide air-ride trailers • Trailer spotting capabilities Conclusion: Provides reliable blanket wrap truckload services without packaging

32. FLATBED SERVICES • Servicing U.S., Canada and Mexico • On-time performance exceeds 99.5% • 100% air-ride flatbed trailers • Equipped with tarps and tie-downs • Variety of trailer types available • 99.5% claims-free • Vast sub-contract network capability Conclusion: Provides safe, reliable flatbed transportation of your product

33. NORTH AMERICANDISTRIBUTION SYSTEMS Project turnkey provider offering: • Interstate transportation • Local warehouse staging • Receiving • Inspecting • Redelivery • Installation • Single contact • Documentation controls (i.e. monthly, weekly reports) • Replacement Cost Protection (RCP) • Truckload and less-than-truckload • Cartoned • Uncartoned Conclusion: Turnkey solutions for redelivery during construction and renovation, providing for all aspects of aggregation, staging and distribution

34. CUSTOMIZED LOGISTICSSERVICES • Services Offered: • Finished Goods Distribution Worldwide • Emergency Parts Distribution • Order Fulfillment • Domestic and International Freight • Forwarding • Project Specific Delivery Management • “Packing Slip” Field Merges • Equipment Recycling Services • Product Returns Management • Skill Sets: • Operations Research • Network Design and Analysis • Carrier Management • System Design • Business Process and Controls • Customer Service • Technology R & D • Logistics Center Management Conclusion: Combines services to control costs, reduce inventory, increase productivity and reduce cycle time

35. HIGH VALUE PRODUCTS The New Direction In Worldwide High Value Products Distribution and Logistics