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Communication during fieldwork

Communication during fieldwork. The Health Survey for England. Internal communication. Interviewers. Nurses. Team leaders. Operations. Programming. Research. Health Survey for England Team. Office. In field. Health Survey for England Geography. HSE field work areas 0-9

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Communication during fieldwork

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  1. Communication during fieldwork The Health Survey for England

  2. Internal communication

  3. Interviewers Nurses Team leaders Operations Programming Research Health Survey for England Team Office In field

  4. Health Survey for England Geography • HSE field work areas 0-9 • Research in London • Operations in Brentwood

  5. Operations Programming Research Communicating internally (1) • Research convey messages about: • Survey structure and content • Response targets • Progress of data and any associated problems

  6. Operations Team leaders Research Communicating internally (2) • Operations convey messages about: • Allocation of work • Fieldwork progress and deadlines • Stationery & equipment needs • Training and briefing requirements

  7. Interviewers Nurses Team leaders Operations Communicating internally (3) • Team leaders convey messages about: • Allocation of work within areas • Progress of work and QC • Fieldwork problems and possible solutions • Also, supervision role

  8. Interviewers Nurses Area team leaders Communicating internally (4) • Interviewers and nurses convey messages about: • Any concerns or queries they have • How they’re getting on with their work • Any household specific issues

  9. 360o communication tools • Board meetings • FAS updates • Quarterly newsletter • Area mangers conference and area meetings • Face-to-face briefings • Suggestion sheet • Interviewer/nurse accompaniment

  10. What we have learnt… • Regular and constant • Formal and informal • Face-to-face and remote

  11. External communication

  12. Communicating externally (1) • Informing client and sponsors about the HSE • Monthly progress meetings • Monthly progress reports • Quarterly steering group for stakeholders

  13. Communicating externally (2) • Informing localorganisations about the HSE • PCTs and constabularies receive: • Quarterly information pack • Copies of report summary booklets • GPs also receive information with result letters

  14. Communicating externally (3) • Informing the public about the HSE • NatCen website www.natcen.ac.uk • IC website www.ic.nhs.uk • DH website (prior to 1994) www.dh.gov.uk • Survey leaflet • Stage 1 and stage 2 leaflets • Report publication and associated media coverage

  15. Communicating externally (4) • Informing professionals about the HSE • Circulation of report summary booklets • Report launch seminars • Archive • User group meetings • DH workshops • Poster presentations • Journal articles

  16. What we have learnt… • Appetite for information • Any impact and dissemination effort worthwhile • Added value

  17. Thank you www.natcen.ac.uk natalie.gunning@natcen.ac.uk

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