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Universal Postal Service Issues

Universal Postal Service Issues. Indrek Ahermaa Estonian Competition Authority Communications Regulatory Division Adviser. Universal service charge. New US charge rates in force since 01.01.13 Ordinary letter 0,15 € => 0,14 € Registered and insured letter 1,21 € => 1,00 €

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Universal Postal Service Issues

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  1. Universal Postal Service Issues Indrek Ahermaa Estonian Competition Authority Communications Regulatory Division Adviser Baltic Roundtable 30th August 2013 Marciena

  2. Universal service charge • New US chargeratesinforcesince 01.01.13 • Ordinaryletter 0,15 € => 0,14 € • Registered and insuredletter 1,21 € => 1,00 € • All parcels 0 € => 0 € • 4 333 425 € of burdensome costs for 2012 (Eesti Post) • 4 239 168€ of universal postal service charge for 2012 (Eesti Post) • 94 257 € of net compensation for 2012 (Eesti Post) • The amount of universal postal service charge paid by Express Post is confidential but it is marginal compared to Eesti Post. Baltic Roundtable 30th August 2013 Marciena

  3. Complaints Main problemsin 2012 were: • Peoplediscoverthattheirpackageisdamagedaftertheyhaveleftthe post office. Inthiscase no compensationcanbe made. Thereforeanyflawsshouldbechecked at the post office. • Postalitem’sarrivalnotificationismissingwhichcausesitemtobe sent backtothesender. • Peoplesendvaluableitemswithordinaryletterbutthisservicedoesnotcoverthecostsof a loss ordamageofanitem. Theoverall number ofcomplaintsreceivedin 2012 was 27 ofwhich 25 concerneduniversalservice. Baltic Roundtable 30th August 2013 Marciena

  4. Access points of Eesti Post Baltic Roundtable 30th August 2013 Marciena

  5. Quality • At least 90 per cent of items of correspondence forwarded as ordinary items which, forthe provision of domestic postal services, are deposited with the universal postal serviceprovider through a letterbox or post office before the latest prescribed collection time shall bedelivered to the addressee during the working day after deposit. • Eesti Post uses UNEX systemtoevalutateitsquality. UNEX measuresthetransittimeofcross-borderitems on theterritoryof Estonia. • Inaddition, ECA sendsitsown test letterseachyear. Baltic Roundtable 30th August 2013 Marciena

  6. Quality (results) Baltic Roundtable 30th August 2013 Marciena

  7. Universal service licence • US provider shall be designated for five years as a result of public competition. • Current licence period of Eesti Post will end on 08.10.2014. • This means that ECA has to carry out a public competition next summer. Baltic Roundtable 30th August 2013 Marciena

  8. Maximum dimensions of letter • Eesti Post informed ECA thatinpracticethereis a problemwithlargeletters, especiallyordinaryletterswhichshouldbedeliveredthrough post box. • Whilecross-borderletterdimensions are regulatedbythe UPU Letter Post Manual, domesticletterdimensions are not. • Therefore ECA allowed Eesti Post tochangeits standard conditionsofuniversalservicein 2012. Baltic Roundtable 30th August 2013 Marciena

  9. Thank you! Baltic Roundtable 30th August 2013 Marciena

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