1 / 14

Aiming Higher: Chinese Businesses Advancing Consumer Rights

Aiming Higher: Chinese Businesses Advancing Consumer Rights. Beverly Kracher Associate Professor of Business Ethics & Society College of Business Administration Creighton University Omaha, Nebraska, USA. Background.

talli
Télécharger la présentation

Aiming Higher: Chinese Businesses Advancing Consumer Rights

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Aiming Higher:Chinese Businesses Advancing Consumer Rights Beverly Kracher Associate Professor of Business Ethics & Society College of Business Administration Creighton University Omaha, Nebraska, USA

  2. Background • Focus: Chinese firms’ advancement of stakeholder issues, specifically, consumer rights • Definitions of “consumer rights” • Government’s role in protecting consumer rights • Business’s role in protecting consumer rights Kracher, CIBE Conference 2007

  3. Paper Thesis • We must identify practical guides for Chinese business firms to advance consumer rights – focus on the positive rather than the negative • Cite examples • Consider the business practices that enhance consumer rights Kracher, CIBE Conference 2007

  4. Business Practice #1 – Openly Communicate Interests Chinese companies are communicating their interest in consumer rights via their websites. Kracher, CIBE Conference 2007

  5. Kracher, CIBE Conference 2007

  6. Kracher, CIBE Conference 2007

  7. Kracher, CIBE Conference 2007

  8. Business Practice #2 – Seek/Respond to Consumer Feedback Banking http://news.bbc.co.uk/2/hi/business/6665105.stm Kracher, CIBE Conference 2007

  9. Business Practice #3 – Act in Solidarity • Banking • Air conditioning industry • Express Delivery industry Kracher, CIBE Conference 2007

  10. Business Practice #4 –Create Appropriate Business Systems • Drinking Water Industry • E-supervision Initiative Kracher, CIBE Conference 2007

  11. Business Practice #5 – Go Above and Beyond the Law Computer industry Kracher, CIBE Conference 2007

  12. Kracher, CIBE Conference 2007

  13. 5 Business Practices that Advance Consumer Rights • Openly communicate interests • Seek/respond to consumer feedback • Act in solidarity • Create appropriate business systems • Go above and beyond the local and national laws Kracher, CIBE Conference 2007

  14. Conclusion and Future Work • Balanced perspective is key for maintaining a sense of pride and respect for honorable Chinese business firms • We must stem the tide of cynicism by reporting positive examples of Chinese firms advancing consumer rights Kracher, CIBE Conference 2007

More Related