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ISO 9000: The Global Quality Standard

ISO 9000: The Global Quality Standard . Allison Kotchman Victoria Gilbride Raechel Huebner. Brief History of ISO . What is the ISO 9000 Family? . ISO 9000 is a family of standards for quality management systems.

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ISO 9000: The Global Quality Standard

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  1. ISO 9000: The Global Quality Standard Allison Kotchman Victoria Gilbride Raechel Huebner

  2. Brief History of ISO

  3. What is the ISO 9000 Family? • ISO 9000 is a family of standards for quality management systems. • It is maintained by ISO, the International Organization for Standardization • A set of rules in which to be followed in order to meet needs (i.e. consumer) • A standard in which to conduct business • IOS?? - ISO was derived from the greek word isos meaning equal

  4. ISO 9000 Family ISO 9004:2000 Quality management systems - Guidelines for performance improvements. ISO 9000:2005: Quality management systems - Fundamentals and vocabulary.

  5. ISO 9000 Family • ISO 9001:2008 • First Published in 1987 • Revised in 1994 • Revised in 2000 • Current revision in the 11/15/2008 Hence it’s called ISO 9001:2008

  6. ISO 9001-2008 Sections 8 Sections total – req. found in 4-8 1.0 Scope 2.0 Normative referenced 3.0 Terms and definitions - ISO 9000:2005

  7. ISO 9001-2008 Sections 4.0 Scope(the way we run our business – structure) 5.0 Management Responsibility(management supports the structure) 6.0 Resource Management (people, buildings, machines, software) 7.0 Product Realization (the way we make our product) 8.0 Measurement, Analysis, & Improvement (product & process)

  8. Why ISO 9000? Ensures that a company has a quality system in place and is using that system Creates a competitive edge Increases Customer Confidence Foster employee confidence

  9. Why ISO 9000?

  10. Why ISO 9000? Is It Worth It??

  11. ISO 9001 Elements

  12. Why ISO 9000? Is It Worth It??

  13. Certification • The International Organization of Standardization does not itself certify companies. • Authorized accreditation bodies give certification by auditing. • Accreditation body members must declare their common intention to join the IAF. • International Accreditation Forum has the full list of accreditors. • Fees are involved for this service.

  14. Certification • The applying organization is reviewed based on an extensive appraisal of its sites, functions, products, services, and processes. • A list of problems is made known to the management. • ISO 9001:2008 certificate is issued • If the problems are minor, • Corrective plan is produced by the management. • An ISO certificate renewal is every three years.

  15. Certification • A company or organization may publicly stateits conformance with ISO 9001:2008. • DOs • Certified or Registered • DON’Ts • ISO 9000 • Accredited • Certification to the ISO 9001:2008 standard applies to the process not the product.

  16. Process for Certification

  17. How Popular is a Certification

  18. Auditing • Two types required: • external certification body • internal staff trained in ISO certification • The aim is a continual process of review and assessment in order to: • verify the system is working as it should • find out where it can improve and to correct or prevent problems identified. • Internal auditors should audit outside their usual management line, so their judgments are not biased.

  19. Auditing • The 2000 standard uses the process approach. • Auditors are expected to decide what is effective, rather than what was formally prescribed. • Under the 1994 version, the question was broadly "Are you doing what the manual says you should be doing?“ • The 2000 version, the question is more "Will this process help you achieve your stated objectives or is there a better way?

  20. Advantages of Standardization

  21. According to ISO.org “Without the international agreement contained in ISO standards on metric quantities and units, shopping and trade would be haphazard, science would be unscientific and technological development would be handicapped.”

  22. According to ISO.org “Standards ensure desirable characteristics of products and services such as quality, environmental friendliness, safety, reliability, efficiency and interchangeability ” When things work well we tend not to notice…

  23. When standards are absent, we soon notice • Products • Poor quality • Lack of fit • Incompatibility with equipment that we already have • Unreliability • Danger!

  24. Some specific examples… • Screw Threads • Helps assembly of products • Solves repair and maintenance problems • Symbols • Provide danger warnings and information across language barriers • Can you match the symbol to the meaning?

  25. ISO 9001 - Advantages • Creates a more efficient & effective operation • Raises customer satisfaction & retention • Enhances marketing • Improves employee motivation, awareness, and morale • Promotes international trade • Increases profit & productivity • Reduces waste

  26. Problems with ISO 9001 • Time and Money • Prone to failure when a company is interested in certification before quality • Customer contractual requirements force certifications rather than a desire to improve quality • Certification by an independent auditor is often a problem • ISO actually advises ISO 9001 implementation without certification, simply for the quality benefits that can be achieved

  27. ISO 13485:2003 – Medical devices • ISO 13485:2003 - quality management system for the design and manufacture of medical devices. • Seen as first step in achieving European regulatory requirements. • In general ISO 13485:2003 is very similar to ISO 9001 but there is one significant difference • ISO 9001 requires organizations to demonstrate continuous improvement • ISO 13485 requires the quality system only demonstrate that it is implemented and maintained.

  28. Current Good manufacturing practices (cGMP) • Applied to Medical Devices in 1978 by the FDA • GMP governs • Methods • Facilities • Controls • Used in Medical Device • Design • Manufacture • Packaging • Labeling • Storage • Installation • Servicing

  29. Current GMP Versus ISO 9001 • Medical device manufactures must comply with the quality system requirements laid down in Current Good Manufacturing Practice (cGMP) • GMP modifications were made by the FDA (in 1997) to bring the standard closer to ISO 9001/13485 requirements but did not exactly mirror it.

  30. Future of ISO 9000 • Next version is expected to be published December 2015. • Committee will vote to approve in March 2015.

  31. Questions?????? • NCR video • www.youtube.com/watch?v=G8WI2MgyS7w • Quality & ISO video • http://www.youtube.com/watch?v=y4iIO9Db5rk&feature=channel • http://www.youtube.com/watch?v=0YAy79hyJII&feature=channel

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