westsidehealth

1. 2012 Organizational Overview www.westsidehealth.org

2. Mission Our mission is to provide equal access to quality healthcare, regardless of ability to pay.

3. Vision Our vision is the elimination of health disparities.

4. Values Our team of qualified professionals are committed to the values of: • Access: The elimination of barriers to affordable, culturally sensitive healthcare. • Quality: A standard of excellence in patient care and safety. • Accountability: The responsible stewardship of resources. • Person-centered care: Involving patients as partners in their care delivery.

5. About Us • Delaware’s largest community health center • Federally Qualified Health Center (FQHC) • Independent non-profit 501(c)(3) corporation • 24th year of service (1988-2012) • 19 member Board of Directors • (more than 51% are patients of the center) • 5 offices in New Castle County, DE; 1 office in Kent County, DE; and a mobile health unit

6. About Us • 86,283 visits and 23,365 patients (2011) • 665 babies delivered (2011) • 200+ employees • 40+ providers on staff • Physicians, Nurse Practitioners, Dentists, Hygienists • Joint Commission Accredited • Utilize an Electronic Medical Record (implemented 2007) • Electronic Billing & Reimbursement • DHIN member – electronic patient information exchange with hospitals & labs

7. Offices and Hours Wilmington/Dental 1802 W. Fourth Street Wilmington, DE 19805 Northeast Wilmington 908-B East 16th Street Wilmington, DE 19802 Newark 27 Marrows Road Newark, DE 19713 Same Day Appointments Weekday, Evening, and Weekend Hours To schedule an appointment:   New Castle County (302) 224-6800 Kent/Sussex County (302) 678-4622

8. Offices and Hours Bear/New Castle 404 Fox Hunt Dr. Bear, DE 19701 Dover 1020 Forrest Avenue Dover, DE 19904 Middletown 306 E. Main Street Middletown, DE 19709 Same Day Appointments Weekday, Evening, and Weekend Hours To schedule an appointment:   New Castle County (302) 224-6800 Kent/Sussex County (302) 678-4622

9. Mobile Health Unit Westside’s mobile health outreach team provides basic primary and preventative health care directly to families residing in Kent and Western Sussex Counties.

10. Population Data 2011

11. Population Data 2011

12. Comprehensive Services • Family Medical Care for men, women, and children of all ages • OB/GYN and Women’s Health Care • Disease Management and Prevention • Dental Care • Behavioral Health Care • Podiatry Care • Pediatric & Adult Immunizations • Migrant and Seasonal Farmworker Health Program

13. Support Services • Case management • Social Services • Mammography Van On-Site • ARC – Children & Families First • Certified Diabetes Education (CDE) • Bilingual (Spanish/English) care and translation • Financial aid / CHAP Program enrollment assistance • Laboratory services • MED Program-low cost medications (340b Drug Pricing Program) • 24-hour Physician on call

14. Reimbursement • Uninsured Patients • Federal Grant utilized • Westside utilizes all of its federal grant, plus more, to care for its uninsured patients • Under 200% of poverty level pay a portion of the cost through a sliding fee scale based upon their income & family size • Medicaid and Medicaid Managed Care • PPS rate set by state Medicaid, which incorporates direct and enabling services

15. Program Spotlight:“We Deliver” Prenatal program Material/Child Services Support Classes • Prenatal Care and delivery • Nurse Case Management • Dental Care • Behavioral Health Care • Breastfeeding support • Childbirth and breastfeeding education classes • Prenatal and postpartum support groups • Parenting Classes

16. Want to know more? Visit us online: www.westsidehealth.org