Improving Child Protection in Derbyshire

1. Improving Child Protectionin Derbyshire Ian Johnson Head of Children’s Services Derbyshire County Council

2. Background • Poor CP Inspection 2000 & 2001 • Need to bridge the knowledge gap between HQ and operational teams • Eye on ball within change agenda • Laming Standards – keep track

3. IS0 9001:2000 • A quality badge • External validation • Peer auditing • Senior management involvement • Continuous improvement cycle

4. 8 Principles of the ISO 9001:2000 Standard Leadership Customer focus Mutual beneficial supplier relationship (multi-agency working) Involvement of people Based on eight quality management principles. Factual approach to decision making Process approach System approach to Management Continual improvement

5. ISO 9001:2000 – Process Model Continual Improvement of the Quality Management System ISO 9001:2000 Quality Management System Management Responsibility CUSTOMER Measurement Analysis and Improvements Resource Management Satisfaction CUSTOMER Service Realisation Requirements Service Consumption

6. ISO 9001:2000 • Know the needs and expectations of our customers • Have a strategy for customer satisfaction • Know that we do do what we say we do • Ensure continual improvement cycle

7. Internal Audit • Plan for process by initiating steering group based on very senior managers • Identify and recruit audit team, brief, monitor, and replenish team • Ensure reporting on all results heard , actions to remedy put in place, and resources managed • Keep the whole workforce informed, and valued by being listened to

8. Internal Audit Process • Continued improvement • Undertaken 42 full audit days, seen 389 case files since process began in July 03 • Continued rotation of auditors with added value • Improved response on corrective action

9. Overall Audit Results of Non Case Record Activity • Audit listens to front line staff and managers including business services • Looks at work environment, IT, child focus, multi-agency working, competency ( supervision, induction, training feedback) • Focus on root causes re case audit results i.e. record management (IT use, filing, safe storage, recording)

10. Involvement of CPM

11. Confirmation to Referrer in Writing

12. Chronology

13. Recorded Evidence of Compliance with CP Procedures

14. S47 Checklist

15. Parents and /or Young People Offered Chance to Read SW Report Ahead of Conference

16. Wishes and Feelings of Child Recorded and Taken into Account

17. Actions Taken • New record management system • Documentation management given priority • Business services aligned to support operations • IT and site issues resolved • Competency, supervision ,training

18. Gains: Really know the quality of service Closer ties between senior managers and the front line Understand the root causes - practicalities Process is continuous and holistic Losses Opportunity costs for managers Potential risk to services outside of certificate Single agency focus Gains and losses

19. Issues for Derbyshire LSCB • Roll out ISO approach across all agencies? • Merge current audit programme into ISO audit? • Commitment at Chief Executive level • Freeing up audit time • Thresholds CIN/CP

20. Questions ?