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Welcome to Wiltshire Council

Welcome to Wiltshire Council. Our business. Services: high quality, low cost, customer - focused Governance: local, open, honest decision making, Partnership: work with other public bodies, voluntary and private sectors to support Wiltshire’s communities. What we do. What we do (1).

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Welcome to Wiltshire Council

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Presentation Transcript

  1. Welcome to Wiltshire Council

  2. Our business • Services: high quality, low cost, customer - focused • Governance: local, open, honest decision making, • Partnership: work with other public bodies, voluntary and private sectors to support Wiltshire’s communities

  3. What we do

  4. What we do (1) • Wiltshire Council serves a population of around 456,000 people • It has a budget of £833 million or just over £1,800 per resident • The county has more than 190,000 households, that’s around 40,000 bins a day to empty! • We maintain 2,727 miles (4,390 kilometres) of road

  5. What we do (2) • We manage more than 43,000 street lights and illuminated signs • There are 23 leisure centres in Wiltshire, 31 local libraries and 237 schools • There are 190,000 homes in Wiltshire of which 28,000 are council or housing association homes to rent • We collect more than 226,000 tones of household waste every year – 36.67% is recycled

  6. What we do (3) We have one number where all customer queries can be dealt with 0300 456 0100

  7. How good are we? • Culture of inspection • by external organisations such as the Audit Commission, CQC, OFSTED • Comprehensive Area Assessment (CAA) • performance indicators reported to central Government • Local Area Agreement (LAA)

  8. What do local people say? 87% are satisfied with their local area as a place to live Less than 50% satisfied with council services Need to improve; Roads and pavement repairs Activities for teenagers Affordable decent housing Traffic congestion and public transport Shopping facilities DCLG’s Place Survey Autumn 2008

  9. How we are organised (1) • Resources • Children & education • Community services • Transport, environment & Leisure • Economic Development, Planning & Housing • Joint Director for Public Health

  10. How we are organised (2) Number of staff: Schools 5,451 Non-schools 4,648 Number of properties / locations 1000 / 600 Gross revenue budget £833 million Children & Education £364m Community Services £152m Transport, Environment & Leisure £117m Economic Development, Planning & Housing £ 27m Resources £173m Gross capital budget (9/10 to 11/12) £295 million

  11. How We Work • Five hundred plus services delivered using a mix of: • direct service provision • outsourced private-sector contracts • public-sector partnerships • voluntary sector provision via council grants • Direct labour costs - £150 million • Procurement & commissioning spend - £325 million • Spent with the private, public & voluntary sector • With partners in the Local Strategic Partnership • Delivering the Local Agreement for Wiltshire

  12. What challenges do we face?

  13. Wiltshire County Council - Numbers of Residents aged 85+

  14. Source: Census 1991 and 2001, ONS

  15. Wiltshire County Council - Disposal of Municipal Waste, 2000-2020

  16. Department of Resources (DOR) Carlton Brand – Corporate Director, Resources

  17. The team – functions & programmes • Functions (20%): • Finance (s151) • Revenues & Benefits • Performance • Legal (Monitoring off.) • Democratic (Exec., Scrutiny) • ICT • Procurement • HR & OD • Shared services • Customer care • Business transformation • Registration/coroner • Projects & Programmes (80%): • Unitary council 1.4.09 • Area Boards • £18m annual savings • Shared services 1.4.09 • SAP implementation 1.4.09 • £10m annual savings • Customer access • Organisation Development • People Development • Systems thinking (lean) • Cost reduction, efficiency • Procurement reform

  18. Teams, Budget & People • 40+ service teams • 650 Full Time Equivalents (FTEs); 800 people • £173m gross • Revenues & benefits £98m • Finance (incl. capital financing) £43m • ICT £15m • Legal & Democratic £6.5m • Shared services & Customer £5.6m • HR £4m • Performance £0.5m • Business transformation £0.3m

  19. Achievements • Going Well: • One council integration (esp. customer) • Cost reduction of £3.5m last 2 years (-7%) • Performance up – CPA Use of Resources score 3 • BMP/SAP – on target (delivery and benefits) • Shared services (delivery and benefits) • Lean / systems thinking; 12+ services • Aligned values, culture to corporate vision • ICT projects • More work required: • ICT - customer satisfaction • HR - customer satisfaction • Procurement reform - speed • Efficiency & cost reduction – size & speed, corporate approach

  20. Summary: DOR Service Priorities • Increasing the value we provide to citizens and customers in • Wiltshire by improving service performance whilst reducing their • costs… • Value = Performance • Cost • Priorities (in the Market Place tonight): • lean / Systems Thinking – performance improvement • BMP / SAP + shared services – exploit our investment • procurement reform – major cost reduction

  21. Discussion, Q&A

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