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Getting More From Your Families

Getting More From Your Families. Leigh Wells & Kenna Pruitt. What do you NEED from your families?. Activity. What do you NEED from your families?. Physical Immunization Records Birth Certificate Dental Housing Verifying McKinney Vento Transportation Marital Status

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Getting More From Your Families

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  1. Getting More From Your Families Leigh Wells & Kenna Pruitt

  2. What do you NEED from your families? • Activity

  3. What do you NEED from your families? • Physical • Immunization Records • Birth Certificate • Dental • Housing • Verifying McKinney Vento • Transportation • Marital Status • Related to SPCAA employee • Income verification • Public Assistance • Verification of Medicaid/Private Insurance • Disabilities • Documentation • Family Information • Number in Family • Household • Child Information • Race • Ethnicity • Primary Language of Child • Recruitment Contact Note • Importance • Signatures & Dates

  4. How do you get it? • Role Play • Volunteers • 1-experienced • 2-with less than 2 years experience • Scenario • Audience, write what you observe, good and bad

  5. Discuss Observations • Strengths • Soft Spots • Changes?

  6. Tools • Build relationships • Gain trust • Be understanding • Be Available • Be Engaged • Have Active listening Skills • What are they?

  7. S.O.L.E.R. • Squarely face the person • Open your posture • Lean towards the sender • Eye contact maintained • Relax

  8. Tools • Paraphrasing • Restating a message, but with fewer words • Example: • You just don’t understand, I pay a lot of child care expenses, it’s so hard for a single parent. • Clarifying • Process of bringing vague material • Example: • I’m confused, the lady on the phone told me to just show up and my kid would get in school

  9. Tools • Perception Checking • Request for verification of your perceptions • Example: • My kid got his teeth checked at that place by Wal-Mart, and I could possibly go get it sometime. • Summarizing • Pulling all conversation together • Example: • Summarize Role Play

  10. Tools • Minimal Encourager • To Encourage discussion • Examples: • Okay, I see, I get it, keep going, oh okay, I hear you, I’m understanding you, right • Open-Ended Questions • What is it? • ACTIVITY • Share & Discuss Answers

  11. Questions? “A journey of a thousand miles must begin with a single step.”

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