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Communication skills when working with people with a hearing loss

Communication skills when working with people with a hearing loss. Martin Lawlor. Get their attention. Before you start to speak ensure you are in the same room as the person and you have their full attention. Don’t cover your mouth.

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Communication skills when working with people with a hearing loss

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  1. Communication skills when working with people with a hearing loss Martin Lawlor

  2. Get their attention Before you start to speak ensure you are in the same room as the person and you have their full attention

  3. Don’t cover your mouth Speak clearly, not too slowly and use normal lip movements, natural facial expressions and gestures.

  4. Don’t shout Keep your voice at a normal level. It is uncomfortable for hearing aid users and it looks aggressive.

  5. Don’t speak too fast If someone doesn’t understand what your saying, try saying it in a different way and slow down.

  6. Face the person Always turn and face the person, this helps them pick up any visual clues you might give them.

  7. Don’t turn away while speaking Find a suitable place to talk, with good lighting, away from noise and distractions.

  8. Get to the point Use plain language and don’t waffle

  9. Remember • Get the persons attention • Don’t cover your mouth • Speak clearly • Don’t mumble • Don’t shout • Pick a good place to talk • Get to the point

  10. Typetalk & TextDirect • Deaf or hard of hearing can use the service • Operator controlled • Available any time • Free to use (operated by RNID) • Requires text/screen phone • Conversation is typed in real time by operator • Operator can read out messages for caller if someone does not have a text phone

  11. Current hearing aids • Batteries last approx 2 weeks • To turn it off open the battery compartment • The squealing noise means the ear mould is not fitted properly or there is a build up of wax • If not working change the battery and test by cupping it in your hands this should make it squeal

  12. Any questions? Visual & Hearing Impairment Team Tel: 024 7678 5250 Email:visual&hearing.impairment@coventry.gov.uk

  13. Visual & Hearing Impairment Service Visual & Hearing Impairment Team Faseman House 75 Faseman Avenue Tile Hill Coventry Tel: 7678 5250 Email: Visual&Hearing.impairment@coventry.gov.uk

  14. Deaf Awareness Quiz

  15. Deaf people follow better if you raise your voice and shout? True False

  16. All deaf children have deaf parents True False

  17. Sign language is international True False

  18. If you don’t know sign language, what is the best way to communicate? Mouthing words Shouting Writing down words Using an interpreter

  19. Hearing aids restore hearing to normal True False Depends on the hearing aid

  20. Deaf people take a different driving test to hearing people True False Only in Scotland In England and Wales

  21. There are hearing dogs for the deaf just like there are guide dogs for the blind True False

  22. All deaf people can lip read True False

  23. You know when a deaf person has understood you because they nod in agreement True False Maybe

  24. Can a deaf person use a telephone? Yes No Depends on the phone

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