GREATER HYDERABAD MUNICIPAL CORPORATION

1. GREATER HYDERABAD MUNICIPAL CORPORATION June 2011 Off Site Real Time Monitoring System (OSRT) ‘anytime anywhere’

2. Idea Germination Difficulty in monitoring civic activities over 625 sq.km area, 80lakh population, 50 wards, 5 zones and 18 circles To provide 360-degree accountability in delivery of municipal actitivities, relying on the little used camera of the ubiquitous, easy-to-use mobile phone as the tool of accountability. Generate real-time off-site images of municipal activities valued by citizens Making the GHMC managers more responsive and responsible 2

3. Goal Citizen empowerment Leverage IT for civic services To develop a 360-degree accountability mechanism Provide authentic any time any where information on various civic activities Ensure effective monitoring and planning

4. Road-map Idea concretised in April - May, 2010 POC done in June’ 2010 Pilot commenced in August’ 2010 Tender called in September, 2010 Vendor finalised in November, 2010 4

5. Strategy • SWOT analysis of GHMC vis-a-vis initiative • Initiated groundwork in April’ 2010 • sensitizing all stake holders • clear study of existing administrative and monitoring systems • Gradual scaling up of the initiative • Strict measures against recalcitrant officials 5

6. Uniqueness of the Initiative Innovativeness of the OSRT mechanism is founded on the integration of accountability tools and processes by relying on the eye of the mobile phone Availability of real time reports / data / images in public domain Utilizing the easy-to-use mobile phone eye (camera) for civic governance Reviews based on reports generated with 2 seconds latency Auto s.m.s. to citizens upon registration of grievance (through mobile phone) and after redressal. Status verification of grievance through website Making municipal mangers more responsive and responsible and making citizens responsible Single point availability of various civic activities and outputs in public domain Usage of GPS / GPRS Satellite captured Latitude / Longitude and date/time stamp on all images Utilizing Photo comparison and perimeter binding technologies Transparency in administration OSRT is in public domain and citizens have access to all its features like any GHMC official. 6

7. Technical Specifications Technology (Hardware, Software, Platform) • NOKIA , C++, Symbian, J2EE Feature List • Goe and Time stamped Real time Snapshots • Data compression and decompression, Image processing, • Integrated with GIS reporting tools Hosting • Cloud Computing with WTLS encryption and registered mobile phones only • User name and Password for each TXN Integration mechanism (with different mobile phones) • Any mobile with GPRS and GPS features Coverage area • Entire 625 sq.km. GHMC area Installation procedure/Technical Requirements of the product/project • Need only Mobile phone with GPRS feature and Connectivity and GPS • Client appli can be down loaded and pushed to • Solution is available in public domain and can be accessed at http://www.osrt.in:8080/igms 7

8. Status Being used for monitoring dumper bins & attendance , street lighting, Town Planning, Anti-larval operations, Parks, 3p, Works Real time images uploaded through cell phones by field staff with latitude, longitude, date and time stamp Received appreciation of citizens, media, non-officials, officials Representatives from Tamilnadu, Karnataka, Odissa, Madhya Pradesh, J&K, Chattisgarh, Rajasthan, Andaman & Nicobar and Bhutan appreciated the initiative http://www.osrt.in:8080/igms 8

9. Achievements OSRT has come to stay and operational for nearly 11 months and met stake holder acceptance Building permissions issued within four days without inspection which are validated through images of site conditions photographed through OSRT within 15 days of building plans release Attained break even status in the first year of operation 9

10. Benefit & Costs • Ease of monitoring w.r.t. town planning, street lighting, parks, 3p • Workforce attendance improved from 85% to 98% • Dumper bin lifting improved from 76% to 98% • Rs.76lakhs expenditure incurred on the project till May, 2011 • Rs.73lakhs recovered till May, 2011 from contractors due to Service Level Agreement violations such as, irregular attendance, non lifting of bins, improper sweeping of roads etc. and cell phone cost and monthly rentals Contd… 10

11. Benefit & Costs 50 un-authorised buildings demolished 90 criminal cases filed against property owners for constructing buildings without permission Substantial reduction in citizen complaints on sanitation and street lighting in newspapers, E mail and paper grievances receipts System generated real time reports Information access to citizens and non-officials 11

12. Outcome Heralding in an IT enabled era of accountability, answerability and transparency Initiative gained stake holders confidence – not a single instance deriding/denouncing the initiative reported so far Availability of real time and authentic data across all levels of administration Perceptible impact on attendance of workforce and dumper bin clearing Reduction in complaints on public health and non-glowing street lights De-mystification of town planning activities Information access to all stake holders 12

13. OSRT - Comments Comment of Dr. Isher Judge Ahluwalia renowned economist in a surprise visit to Hyderabad in February, 2011 who had observed in field the capturing of images through mobile phones using OSRT. “Even as the wrongdoings in the telecom sector generate anger and dismay, Hyderabad’s city governance initiative using mobile phones provides a breath of fresh air on what the telecom revolution can do for India. The Off-Site Real Time Monitoring (OSRT) system is a unique but simple mobile-based IT initiative which uses a combination of GPS (Global Positioning System) and GPRS (General Packet Radio Services) technologies through cell phones for managing civic amenities in the city in a transparent and efficient manner.” 13

14. Replicability • Availability of over 70crore mobile connections in India • OSRT is a cheap and cost effective solution • Simple technology • Easy – to use mobile phones with GPS/GPRS connectivity • Complete and reliable information on civic activities and outputs available in public domain at a single point • Upward and downward accountability 14

15. Challenges • Attitude of urban managers • Non Officials • Governance procedures • Workforce • Unions 15

16. Thank you