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OPERATIONS MANAGEMENT

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tareq
21 diapositives · 297 Views · Jul 30, 2014

Premium time management, location planning, and customer-centric operations. Consultant follow-ups, quality materials, and optimal service process verification. Human resource policies and training seminars. Promoting energy-saving solutions.

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OPERATIONS MANAGEMENT
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  1. OPERATIONS MANAGEMENT

  2. Process Strategy

  3. Process • Contacting of Clients by Sales Agents • Free Consultation and Site Visit by the Consultants • 3 Options: • to have the firm’s main product installed: the Micro Hydro System • to have minor services and renovations (e.g. LED light bulbs installation, repainting roofs white) • to have both implemented.

  4. Process Verification of Availability of Supplies Payment of Deposit Installation of Systems

  5. Installation Process of AquaGen

  6. Process Check-up of the system by the Consultant Customer evaluation Payment of remaining balance

  7. Quality Management

  8. Premium Time The consultants of the company will ensure that the customers completely understand the product no matter how long it takes A certain level of courtesy and consideration will be required from each of the consultants and sales agents The customers should always feel that the they are being taken care of properly To ensure this, the consultants will be required to make routine follow-ups to their clients

  9. Premium Materials Customers should be satisfied with the products and services of the company Consultants should ensure that the raw materials for the installation of the service are functioning properly; they should be tested as soon as the shipment from China arrives in Manila Consultants will then test the materials again before installation in the houses

  10. No Waiting Time Going Green should always have minimal stocks of the products so that the customers will never have to wait for a long period of time before the system can be installed in their houses

  11. Location Planning

  12. Location

  13. Factor Rating

  14. Facility Layout

  15. Office and Storage Layout Storage

  16. Layout Explained • The company is service-oriented so there will only be a few employees; • Small space for the cubicles of employees • Large space for reception area and customer lounge • Storage area will be near the entrance to facilitate easy movement of equipment

  17. Design of Work Systems

  18. Technology and Environment • Since Going Green is a company that is promoting energy-saving for the preservation of the environment, the company will also embody these ideas by using energy-saving appliances and gadgets

  19. Organizational Chart

  20. Human Resource Policies • Attendance • Office hours: 9:00 am to 6:00 pm with a 1-hour provision for lunch • 5 emergency leaves • Maternity leave • Tardiness • 5 pesos per minute for every minute past 9:00 am • Thirteenth-month pay

  21. Training/Seminars Required • Product Understanding • The “Green” Seminar • Proper Service • Communicating Effectively for Business • Effective Business Writing • Customer Service Excellence Workshop