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Franklin University’s Student Learning Center (SLC): A Performance Analysis

Franklin University’s Student Learning Center (SLC): A Performance Analysis. Prepared By: Straight-A Consulting, LLC E’lise Flood | Megan Peters | Christina Carter December 13, 2012. Powerful Results. Real Solutions. Strong Data. Meet Your Consultants. The Process in a Nutshell.

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Franklin University’s Student Learning Center (SLC): A Performance Analysis

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  1. Franklin University’s Student Learning Center (SLC): A Performance Analysis Prepared By:Straight-A Consulting, LLC E’lise Flood | Megan Peters | Christina Carter December 13, 2012 Powerful Results Real Solutions Strong Data

  2. Meet Your Consultants

  3. The Process in a Nutshell

  4. Getting to the CBI

  5. And the CBI is… Limited staff capacity resulting in reduced efficiency and effectiveness

  6. And the CBI is… Limited staff capacity resulting in reduced efficiency and effectiveness

  7. For Each Process: Assess the Gap

  8. For Each Process: Assess the Gap

  9. Identified Gaps 100% gap in task analysis system 100% gap in Task Assignment system 80% gap in process documentation 100% gap in task tracking system 30% gap in work evaluation system

  10. Identified Gaps 100% gap in task analysis system 100% gap in Task Assignment system 80% gap in process documentation 100% gap in task tracking system 30% gap in work evaluation system A COMMON CAUSE: Lack of Prioritization

  11. A Five-Phased Solution 5 4 1 2 3

  12. A Five-Phased Solution Phase 1 5 4 1 2 3

  13. Phase 1: Develop Task Analysis System

  14. Phase 1A: Measurement & Evaluation • Evaluation Process: • Cull manuals and job descriptions • Develop guidelines to discern administrative from other tasks • Agree upon definition of what constitutes a “task” • Review resulting universe against representative sample

  15. Phase 1B: Measurement & Evaluation • Evaluation Process: • Draft and pilot measurement criteria for tool • Vet tool against representative sample of tasks

  16. Phase 1C: Measurement & Evaluation • Evaluation Process: • Vet universe against representative sample of job descriptions and processes

  17. Phase 1: Recommended Timeframes

  18. Phase 1: Projected Costs

  19. Summary

  20. References Chevalier, R., (2008), The evolution of a performance analysis job aid. Performance improvement, 47(10), 9-1. Retrieved from https://my.franklin.edu/coursesystem/home.jsp#assignment-1-4-5.jsp Franklin University. (2012). Franklin mission-philosophy. Retrieved from http://www.franklin.edu/about-franklin/mission-philosophy/four-cornerstones-of- educational- philosophy Greer, M., (2001). The project management minimalist: just enough pm to rock your projects!. 2nd edition, Franklin v.1. Charleston, SC. Hale & Associates. (2010). Logic Chain. Retrieved from https://my.franklin.edu/coursesystem/idpt/630/online12-3p/resources/LogicChain.pdf Rummler, G., & Brache, A.P., (1995). Improving performance, how to manage the white space on the organization chart. 2nd edition. San Francisco, CA: Jossey-Bass Rummler, G., (2007). Serious performance consulting according to Rummler. San Francisco, CA: Pfeiffer. Van Tiem, D.M., Moseley, J.L., & Dessinger, J.C., (2004). Fundamentals of performance technology, a guide to improving people, process, and performance. 2nd edition. Silver Springs, MD: International Society of Performance Improvement.

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