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OEPM Quality Management System Related PCT aspects (Chapter 21)

OEPM Quality Management System Related PCT aspects (Chapter 21). Quality Management System. Resources. Administration. Feedback Arrangements. Communication to Users. Quality Assurance. QUALITY MANAGEMENT SYSTEM: STRUCTURE. Head of Technical . QMG. Division. Head of Technical.

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OEPM Quality Management System Related PCT aspects (Chapter 21)

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  1. OEPM Quality Management SystemRelated PCT aspects(Chapter 21)

  2. Quality Management System Resources Administration Feedback Arrangements Communication to Users Quality Assurance

  3. QUALITY MANAGEMENT SYSTEM: STRUCTURE

  4. Head of Technical QMG Division Head of Technical Complaint Unit Examiner QUALITY MANAGEMENT SYSTEM: HANDLING OF COMPLAINTS Correspondence from applicants or representatives regarding complaints relating to search and examination activities are directed to departments involved

  5. QUALITY MANAGEMENT SYSTEM: PROCEDURE OF QUALITY ACTIONS

  6. QUALITY MANAGEMENT SYSTEM: PROCEDURE OF QUALITY REPORTING

  7. One consequence of this QC programme have been the ”Services Charter”. QUALITY CONTROL The ”Services Charter” contain descriptions of the OEPM services, as well as quantified time quality undertakings COMMITMENTS PARAMETERS

  8. QUALITY CONTROL OEPM Surveys QC It is desirable to know the satisfaction of patent system users A quality control process upon PCT applications have been established According this QC process a periodically survey system is proposed to PCT applicants. The surveys include several questions about PCT Reports and Opinions and the applicant degree of satisfaction with it. The survey samples take in consideration also several technical fields and specific professional populations: Electrical Machines Attorneys Human Necessities Representatives Audio & Video Media Companies Electronics Computers

  9. QUALITY CONTROL OEPM 2003 PCT External Survey • Company: SOLUZIONA • Subject: Overall satisfaction with OEPM search services in PCT files • Period: November 2002 – February 2003

  10. Numberof Claims Affected No Comply 68% Comply 32% QUALITY CONTROL OEPM 2004 PCT Internal Survey • Subject: Evaluation of quality level on ISRs and WOs • Size: 234 ISRs + WOs • Period: January – June 2004 Novelty and Inventive step Boxes VII and VIII: 29% applications affected

  11. QUALITY CONTROL OEPM 2004 PCT External Survey • Company: NOVOTEC • Subject: Evaluation of Patent Agents level of satisfaction in PCT procedure • Size: 159 Professional representatives • Period: September 2004 PCT DEADLINE ISR QUALITY

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