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Enhancements in Critical Incident Notification System (CINS) at DU - Spring 2008 Update

The Spring 2008 update on the Critical Incident Notification System (CINS) at DU outlines significant advancements, including an opt-in communication solution connecting over 4,300 students and 770 staff. A successful initial test in March 2008 sent 15,600 emails and 5,700 text messages with no issues. Continuous training for Campus Safety users ensures preparedness while the new "Door Command" feature enhances security during lockdowns. Ongoing initiatives include mandatory Active Shooter training to enhance response capabilities across the university.

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Enhancements in Critical Incident Notification System (CINS) at DU - Spring 2008 Update

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  1. The Critical Incident Notification System (CINS) UpdateC.H.E.C.O. Spring 2008 Conference 4-9-2008 Chad BurnhamUniversity Technology Services

  2. DU’s Vendor • NTI Group – ConnectEd • Opt-in Solution • Banner -> Daily Feed to NTI • 4,300 students, 770 staff, and 225 faculty have registered • Risk Management provides Policy / Usage / Rules • $40K annual, unlimited calls

  3. “The 1st Test” – 3/8/2008 • Campus Safety did not know it was planned • Held during class (with Provost permission) • E-mails took 15 minutes - 15,600 of them • 5,700 text messages sent • No contention on DU PBX • No opt out as a result of test • Will continue complete test every 3 months

  4. Student - Opt-In • Registrar send emails to undergrad and graduate students each quarter reminding them to sign up.  • 1st email he sent prompted 2,000 students to enroll.  • Mail merge type email, so it was more personalized. 

  5. Campus Safety • All Safety users and dispatchers have been trained. • Log into webpage, Individual logins • “Pre-scripted” messages for users • Dispatchers have to send a message in “training mode” as part of their daily responsibilities to ensure they know how to use the system should something occur.

  6. Pioneer Card System “Lockdown” • Update in Blackboard version 9.4 - New Feature: "Door Command" • Setup user account for Campus Safety - Gave instructions • Can lock down all card reader doors with one script • Students can still enter during lockdown – It’s a catch 22…

  7. Other efforts ongoing efforts: • Mandatory for all Staff: "The Active Shooter" Training Presentation Video • http://www.du.edu/campus-safety/shooter.htm • http://www.du.edu/campus-safety/active/player.html

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