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IT Infrastructure Library ITIL vs COBIT

IT Infrastructure Library ITIL vs COBIT. TEAM. ANDRIAN EDUARD BANGGA IKHSAN BASKARA JOOVANNY PASUHUK RANGGA FAJARULLAH. IT INFRASTRUCTURE LIBRARY (ITIL). DEFINITION. Set of practices for IT Service Management (ITSM) A ligning IT Services with the needs of business

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IT Infrastructure Library ITIL vs COBIT

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  1. IT Infrastructure LibraryITILvsCOBIT

  2. TEAM ANDRIAN EDUARD BANGGAIKHSAN BASKARA JOOVANNY PASUHUK RANGGA FAJARULLAH

  3. IT INFRASTRUCTURE LIBRARY(ITIL)

  4. DEFINITION • Set of practices for IT Service Management (ITSM) • Aligning IT Services with the needs of business • ITIL describes processes, procedures, tasks, and checklists that are not organization-specific used by organization for establishing integration with organization’s strategy, delivering value and maintaining a minimum level of competency

  5. HISTORY • 1980s : Need of ITIL emerged Established earliest version of ITIL called GITIM (Government Information Technology Infrastructure Management) • 1990s : Used in both government and non- government • 2000 : Microsoft used ITIL to develop Microsoft Operations Framework (MOF) • 2001 : Version 2 of ITIL released • 2007 : Version 3 of ITIL released

  6. SERVICE STRATEGY ITIL Service Strategy (SS) provides guidance on clarification and prioritization of service-provider investments in service. Covered Processes: IT Service Management Service Portfolio Management Financial Management for IT Services Demand Management Business Relationship Management

  7. SERVICE STRATEGY

  8. ITIL IMPLEMENTATION TELKOMSEL

  9. COMPANY PROFILE • Established 1995 • Develop a leading Indonesian telecommunications • Parent Company: • PT Telkom (65%) • SingTel (35%) • Deliver superior mobile lifestyle services • From Indonesia in Indonesia

  10. WHY ITIL ? Problems • New Competitor • Digital Platforms • Services War Why ITIL ? • Focused on Service Strategy • Control of IT Environment • Increase Efficiency • Reduce IT Cost

  11. IT Infrastructure Libraryof TELKOMSEL • The Framework • Technology Map • ‘Unlearning’ Service • Accounting for Assets • Adding Service Value

  12. Control Objectives for Information Related Technology(COBIT)

  13. DEFINITION • Created by ISACA (Information Systems Audit and Control Association) • Best Practices for Information Technology management and IT Governance • Supporting toolset that allows manager to bride the gap between control requirements, technical issues and business risks • Provide management and business processes owners with an IT governance model that helps delivering value from IT and managing the risks of it

  14. HISTORY • 1996 : ISACA released a set of control objectives for business applications, first edition of COBIT • 1998 : Second Version released Implementation tool set and high level detailed control objectives • 2000 : Third Version released Management Guidelines • 2002 : Uptake COBIT in the United States

  15. COMPONENTS Framework Process Descriptions Control Objectives Management Guidelines Maturity Models

  16. COBIT IMPLEMENTATION ADNOC DISTRIBUTION

  17. COMPANY PROFILE • October 1973 : Incorporating Abu Dhabi National Oil Company (ADNOC) for Distribution • First government-owned company in marketing and distribution of petroleum products in United Arab Emirates • Vision : To be the most reliable energy and allied services provider • Mission : Provide value to customer and shareholders; care to employees; and be socially responsible

  18. WHY COBIT ? Problems • Resources not proportionally increased • Projects were not prioritized • IT value was increasingly questioned • No Control Mechanism on processes Why COBIT ? • Provide complete frameworks include Measurements, Key Personal Indicators (KPIs), and Key Goal Indicators (KGIs) • More general and business oriented • Encompasses most of the elements in IT environment

  19. COBIT IMPLEMENTATIONOF ADNOC DISTRIBUTION • Map business goals to IT goals and prioritized through risk assessment approach • Implement three most relevant COBIT processes: • Change Management • Business Continuity • Service Level Management • Implement COBIT in all four IT departments of ADNOC • Data Center Operation • Retail Automation • Network and Help Desk • Application System

  20. BENEFITS • Processes achieved their intended results • Improve Efficiency • Improving existing processes • Designing and implement new process

  21. ITILvsCOBIT

  22. ITIL vs COBIT

  23. Question and Answer

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