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Simulation Training

Simulation Training. 26 th March 2010. A little about me…. June 05 BA Modern Language Studies (Russian, German, Spanish) University Of Nottingham. 1. Nov 09 – Mar 10 Astra Zeneca Change Management and Communications. 11. Jul 09 – Nov 10 Astra Zeneca Training & Project Mgt. 2. 10.

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Simulation Training

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  1. Simulation Training 26th March 2010

  2. A little about me… June 05 BA Modern Language Studies (Russian, German, Spanish) University Of Nottingham 1 Nov 09 – Mar 10 Astra Zeneca Change Management and Communications 11 Jul 09 – Nov 10 Astra Zeneca Training & Project Mgt 2 10 Jul – Dec 05 Live and Work in Spain Jun 09 Mobile Communications Retail PoV 9 Apr – May 09 Leadership and Diversity - Internal 3 8 Feb-April 06 Administrator at Equita, UK 4 April-June 06 Travel in Australasia April 09 Marathon #2 April 08 Marathon #1 5 Oct 06 Joined Accenture June 2007 Accenture Kilimanjaro Trek March 08 Promotion to Consultant Nov 06 – Aug 07 Business Analyst for Vodafone Retail 6 Aug 07 – Mar 09 Business Integration Lead Vodafone Retail 7

  3. Simulation Training: Demonstration Let’s take a look at what we are actually talking about…

  4. Simulation Training: What’s It All About… The simulations are opened in Internet Explorer but you do not need internet connection Courses are created and displayed on the left hand side. This is known as the ‘course tree’ There are various different modes available in UPK. See It Try It Know It Do It Print It Select a mode and follow the instructions. Expand and Minimise the sections using the plus and minus icons

  5. The Modes… SEE IT Watch as the program takes you through the whole process from start to finish while you sit back and take it all in TRY IT Using on screen instructions, you take yourself through the process clicking the buttons, entering the text etc until you reach the end Think you know it all? Try it out in test mode as you move through the process with little on screen help. You’ll have to remember the buttons to press and you’ll be given a score at the end to mark your progress KNOW IT DO IT A small pop up acts as a guidance alongside the real system you are using to show you the steps as you copy them for real PRINT IT Simple: A print out of the steps made in the process

  6. The application… • Screens taken from a real live copy of the system • Contains real data • Automatically generated text for all simulationinstructions • Automated translation into standard languages • Screens can be taken from anywhere: Google, Desktop, Sales Solution… Screens recorded easily as you complete process in local systems • No messy print screen and paste • Set of process steps created automatically as you capture your steps

  7. The development process… • Access provided to the Development Team by Client to the required systems and technology • Client provides context and knowledge of requirements to Project Management and Development Teams • Project Management Team defines a plan • Development Team creates simulations • Development and Client Teams meet regularly to clarify and resolve design queries • Project Management Team works closely with Client Team to set expectations and manage risks, issues and impacts to timeline • Project Management Team works closely with Development Team to minimise risk, issues and uncertainties and to ensure timely delivery

  8. The roles… Client Team • Experts in the subject matter and industry needs • Direction into content • Review • Validation and Sign Off Development Team • Experts in the simulation tool • Develop required content • React to necessary changes • Engage with Client and Project Management team Project Management Team • Experts in project management and client engagement • Develop knowledge of client requirements • Define and proactively manage the plans • Resolve / mitigate risks and issues • Link between Client and Development Team

  9. Let’s have some fun… Fancy yourself as a trainer…

  10. By developing higher levels of cognition... Judgment Evaluation Synthesis “…now she understands what she is doing and why, before it was just a rote exercise…” - GE Finance Manager “Learning by Doing” Average Test Score: 94% Bloom's Taxonomy Analysis Application Comprehension Instructor-led Average Test Score: 64% Knowledge Presentation-Based Performance-Based Delivery Approach Source: GE FMP Test Score Results …with higher levels of retention 100 90% 90 75% 80 70 60 50% % Retention 50 40 30% 20% 30 10% 20 5% 10 Lecture Reading DiscussionGroup Learn byDoing TeachingOthers AudioVisual CBT How might simulations benefit my company? • Accenture’s Application Simulation training solutions replicate the system in a blended learning format • Multiple stages are built into the Application Simulation component (“Show It”, “Try It”, “Know It” and “Print It”) which challenge the learner to “Learn By Doing” • The Application Simulations can be integrated into the flow of an instructor-led course to aid enable face-to-face instruction on conceptual, process and application skills simultaneously • Application Simulation enables learners to test drive the system in a safe environment • Accenture has found that performance based solutions (such as Application Simulation) develop higher proficiency and have higher levels of knowledge retention than other types of learning • Application Simulation solutions can also be used as refresher training as stand alone modules.

  11. Simulations and presentations are very good, making the exercises very helpful as well. Turkey The training method of a combination of theory and practice is helpful and impressive China It was very good that it was interactive most of the time. Turkey 95% of attendees felt simulations were a great way to navigate Quattro. China Excellent work. Training material is really good and gives great support for trainers Project Lead, Nordic Credentials

  12. Other digital assets for training… • Sandbox environment • Effectively a copy of the system that allows users to safely navigate back and forth and use the copy identical to how they would a live production system. This is supported by textual help and can be animated with a virtual classroom trainer • Computer based learning • A digital tool that asks questions, shows you the system, provides case studies via the web. This assesses your performance in the tests and provides an output of all the results

  13. So who/what is Accenture? • Global management consulting, technology services & outsourcing company. • Accenture collaborates with its clients to help them become high-performance businesses and governments. • 186,000 employees in 49 countries. • Around 12,000 people in the UK. • Net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008. • Around $600 million spent on training per year.

  14. Career progression at Accenture • An Analyst is the entry level role at Accenture. We are a meritocracy and career progression is carefully monitored at each of the key levels: • Analyst (2-3 yrs before promotion) • Consultant (3-4 yrs before promotion) • Manager (3-4 yrs before promotion) • Senior Manager (3-4 yrs before promotion) • Senior Executive (separate career structure)

  15. Qualities we look for at Accenture • Minimum 340 UCAS points (or equivalent) + predicted / obtained 2:1 degree result • Confidence and initiative • Good communication skills / team player • Flexible and mobile • Mature and professional manner • Career focus • Problem-solving and analytical skills • Interest in business and IT (no IT skills required)

  16. Accenture graduate package • Starting salary £31,000 per annum • Sign-on bonus £10,000 • £5,000 after 1 month • £5,000 after 12 months • 30 days annual vacation • Laptop & corporate amex card • Contributory pension scheme & employee share purchase plan

  17. Why should you choose Accenture? • Upside: • Opportunity to work with a range of big name clients • Variety of challenging project work • Dynamic working environment • Continuous emphasis on training and self development • Exciting lifestyle • Financial rewards • The people, teams and support network • Downside: • Unpredictable work load • Frequent travelling • Un-Glamorous client locations • Social life impacts

  18. What kind of work does an Analyst at Accenture become involved in? • Analyst Consulting Group (ACG) • Provides the opportunity to develop a broad range of experiences by working across the 5 client service groups and areas of specialisation within Accenture. • A number of graduates have the opportunity to be aligned to either Strategy or Technology within the ACG. Preferences would be discussed at interview stage. • Role of an analyst varies depending on the type of client and project. Typical work includes – • Market research • Development of proposals/business cases • Requirements gathering • Analysis and evaluation of data/ processes/ technology/people • Design and implementation of IT solutions • Testing • Training • Project Management

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