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Emmett Peter Director, Worldwide Safety and Assurance Walt Disney Parks and Resorts March 27, 2007

Quality Assurance and Quality Engineering at Disney. Emmett Peter Director, Worldwide Safety and Assurance Walt Disney Parks and Resorts March 27, 2007. In Attendance from Disney. Nat Doersam Manager, Quality Assurance Disneyland Resort Rich Smolowitz Manager, Quality Assurance

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Emmett Peter Director, Worldwide Safety and Assurance Walt Disney Parks and Resorts March 27, 2007

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  1. Quality Assurance and Quality Engineering at Disney Emmett Peter Director, Worldwide Safety and Assurance Walt Disney Parks and Resorts March 27, 2007

  2. In Attendance from Disney Nat Doersam Manager, Quality Assurance Disneyland Resort Rich Smolowitz Manager, Quality Assurance Walt Disney World Resort

  3. Agenda • Disney and Space • Our Community • Disney’s Quality Culture • Quality Assurance • Show • Operational • Ride • Quality Engineering • Quality Audit • Global Sourcing

  4. Disney and Space Exploration • Space travel and exploration was always a fascination for Walt Disney. Disney produced three space-themed television specials in the 1950s -- "Man in Space," "Man and the Moon" and "Mars and Beyond." • The three specials included participation from leading space scientists including Dr. Wernher von Braun, Willy Ley and Heinz Haber.

  5. Now, Walt Disney World Resort guests can take a trip to Mars aboard Mission: SPACE at Epcot. Guests experience a pulse-racing liftoff and the sensations of traveling in outer space on an out-of-this-world mission to Mars.

  6. Company The Parks & Resorts Media Networks Studio Entertainment Consumer Products

  7. Domestic Parks & Resorts

  8. International Parks & Resorts

  9. Largest single site employer in the US with over 58,000 employees 750 watercraft, 14.7 lane miles of elevated beam way for 12 monorails & 260 buses Our Community • 4 Theme Parks, 2 Water Parks, 95 Attractions, 25,366 Rooms Over 200,000 ride mass transit on a single day

  10. Similarities and Differences • Continuous focus on efficiencies and speed to market • Managing risk • Pressure surrounding a launch and launching an attraction • Media scrutiny • Keeping machinery running, and running, and running…. • Facing the many issues of safety and quality in the workplace

  11. Disney and Safety Safety is the cornerstone of our four keys to quality: • Safety • Courtesy • Show • Efficiency

  12. Show Quality

  13. Show Quality Reliability Asset Mgmt Program Subjective Safety Objective Integrated Planning SR PI PS MG OI R&M Objective Subjective Show Quality - Subjective

  14. Sample Map Outlining VPI Points

  15. VPI Rating Scale

  16. SAMPLE VPI CATEGORY SUMMARY

  17. Operational Excellence

  18. Attractions Alignment 3.3 Billion Worldwide Guest Interactions 1.08 Billion WDW Guest Interactions 265 Disney Attractions 100 WDW Attractions WDW GLOBAL 11 Disney Theme Parks 4 WDW Theme Parks 8 Attraction Classifications Rotating, Dark, Flume, Coaster, Simulator, Theatre, Watercraft, Walkthrough 6 Core Operator Positions Greeter, Grouper, Load, Dispatch, Unload, Tower

  19. Disney’s Wild About Safety http://disney.go.com/safety/

  20. Safety Communication & Instruction

  21. Ride Quality Assurance

  22. Unusual Inspection Space Entry

  23. Quality Engineering

  24. Procedure Development MR MaintenanceMAXIMOJob Plans OG NDTMAXIMOJob Plans Systematic Training & Certification Program AttractionOperation Maintenance Testing&Inspection

  25. RL PM Due Reports

  26. Lightboard

  27. Auditing

  28. (OUTPUT) GET WHAT YOU WANT REINFORCEMENT (ENSURING CONSISTENT RESULTS & COMPLIANCE) ASSESSMENTS (EVALUATING UNDERSTANDING) TRAINING DELIVERY (CONVEYING EXPECTATIONS) SOURCE CONTENT (SETTING EXPECTATIONS) WHAT YOU WANT (INPUT) PERFORMANCE ALIGNMENT • OEO • OPERATIONAL AUDIT • REFRESHER TRAINING • TRAINER ACCOUNTABILITY • KNOWLEDGE ASSESSMENTS • PERFORMANCE ASSESSMENTS • MANAGER REQUALIFICATIONS • TRAINER SELECTION • TRAINING GUIDES/TRAINING TOOLS • TRAIN-THE-TRAINER SESSIONS • TRAINER DEVELOPMENT • OJT/TRAINING SESSIONS • UPDATE TRAINING • MANUFACTURER’S REQUIREMENTS • OPERATING GUIDES • PRE-OPENING CHECKLISTS • FEDERAL/STATE REQUIREMENTS

  29. Incident Based Observations • Unannounced Audits of Operations, QA, & Maintenance • Post Incident Investigation Coordination Tier 4 CSO Auditors - CSO / Legal Directed Investigation Tier 3 Global Peer - Global Annual Audit • Global Peers & Partners • Compliance with ASTM F-24 & F-770 • Best Practices and Recommendations Tier 2 Quality Assurance - QA Oversight Program • Compliance with ASTM F-24 & F-770 • Legislative Enforcement Interface • Annual Certification of Compliance Tier 1 Business Unit - Operations Local Program - Maintenance Local Program • Day to Day Sustainment • All Levels of Cast Involved • Measures Practice vs. Established Expectations Audit Structure

  30. Global Sourcing

  31. SBL – Beijing ChinaHKDL Small World Ride Design and ProductionOctober 2006

  32. SBL is located in Beijing

  33. 5th RING RD 4th RING RD 3rd RING RD

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