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Enhancing Library Staff Training Through 21st Century Online eLearning Solutions

This eTraining course is designed for library staff, including 35 classified members and over 50 student employees across five service sites. In a 24/7 environment, the course addresses challenges such as high turnover, inconsistent information, and the need for ubiquitous access to training. With over 30 interactive modules using rapid eLearning software and a Course Management System utilized since 2005, this training aims to enhance skills, support reference and circulation tasks, and improve collaboration among team members.

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Enhancing Library Staff Training Through 21st Century Online eLearning Solutions

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  1. 21st Century eTraining Course Based Online Instruction for Library Employees Andrew See & Travis Teetor

  2. Access & Information Services Team • 35 classified staff members • 50+ student employees • 5 service sites across campus • 24/7 Environment (almost) • Responsible for reference, computer support, safety/security, circulation/billing, student management

  3. Need for eTraining • Over 30 different modules • High turnover • Inconsistent information • No evaluation components • Need for ubiquitous access • Archiving training documents • Staff unfamiliar with Course Management System

  4. Who will Create eTraining? • Insufficient skills among team members • Summer 2012 - modified a vacant Library Information Associate, Senior position to include 25% responsibility for online training development • Not expected to be a content expert • Strong aptitude for technology and background in pedagogy

  5. Video Recording • Screencasting • Webcasting • Autochaptering • Attachments • Mobile Friendly • Online editing tools

  6. Rapid eLearning Software • Very easy to use • Interactive features • Scenario driven learning • Screen Recording • Html5 output

  7. Create eLearning through PowerPoint • Modularize slide based training • Easy to use • Built into PowerPoint

  8. Established Software - • UA has used this course management system since 2005 • Established User Base • 40,000 unique usernames log in each year. • Established use for Instruction • 7,000+ unique courses,All 19 colleges use it to some capacity, 150+ departments annually.

  9. Take Aways and Next Steps at UA • Take advantage of the platforms available to you – Course Management Systems • Flipped Classroom – reduce “training fatigue” and valuing human interaction • Opportunities to ask question • Interacting with new colleagues • Implementation of LibAnswers Knowledge Management System • Interactive, mobile training

  10. Questions? Andrew See seea@u.library.arizona.edu Travis Teetor teetort@u.library.arizona.edu

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