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“nobody tells me anything”

“nobody tells me anything”

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“nobody tells me anything”

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  1. “nobody tells me anything” Daisie Blue & Jack Rogers NC Child Support Services August 2012 OR DEATH BY POWERPOINT

  2. The Problem with Communication • Is theillusionthat ithas occurred

  3. Big News: The Lost Colony is no longer lost Hiding Place in Bertie County

  4. State Budget 2012 Education Medicaid

  5. $ 20.2Billion Budget Adds$212.5 Millionfor growth inMedicaid

  6. Legislative Updates SB 433 – Local Human Services Administration County commissions authority HB 589 - Domestic Violence Protective Orders & Child Support Changes Termination of child support when a child is enrolled in an early college program

  7. Supreme Court Patient Protection & Affordable Care Act • Mandated to obtain health insurance or pay penalty • Children can stay on parents insurance until age 26

  8. In North Carolina: 1.57 million state residents are uninsured, or about 17 percent

  9. ACA Impact on Child Support • Expand healthcare coverage for children – Increase in Medical Support Orders • Need to coordinate data with Health Insurance Exchanges

  10. Do you Know ? Child Support is the 3rdlargest public program that serves children

  11. after Public Education and Medicaid

  12. What’s the BUZZ in NC Child Support Services? $ Collections ⇑ Data Reliability Tri-Metro Workforce Development Grant New CS Committee Interoperability Planning Grant

  13. IVD Net Allocated Collections SFY 2009 - 2012

  14. $ $ $ IMPORTANT $ $ $ Data Reliability

  15. Information in case record has to matchhow ACTS is coded and reported on the OCSE-1571 Here’s the deal

  16. ERRORS can mean big $$$

  17. Just 12 case errors could have cost NC$3.2M in TANF Funding

  18. 2011: Data Reliability Audit - PASSED Not out of the woods yet for 2012

  19. TRI-METRO GRANT Planning Grant: Employment Models for NCP’s

  20. NCACDSS CS Service Committee ALL SERVICE MODELS Develop and implement systemic state-county communication process

  21. ACF State Systems Interoperability / Integration Project Grant Planning Grant Redesign NC Child Support Web Page - Interactive Data Bridge w/ Vital Records & Dept of Corrections

  22. BIG Picture Initiatives • NC FAST • Work Support Strategies

  23. NC FAST Replaces 19 Legacy Systems

  24. NC FAST Project I:Case Management Food & Nutrition Services (FNS) • Screening, intake and assessment • Detailed rules to determine FNS eligibility • Displays work list tasks and notifications • Replaces: Food Stamp Information System (FSIS) – Legacy System

  25. NC FAST Roll Out • May 27, 2012:4 Pilot Counties (Carteret, Catawba, Guilford, & Johnston) • June 18, 2012:Buncombe County • New FNS Applications - No Problem • FNS Recertification: Conversion of Data (Time-Consuming) • Conduct County Readiness Assessment • Staff Training Revamped - On Site Support Crucial

  26. NC FAST Growing Pains • NC FAST software tool works well but it is a CHANGE. • PRE-NC FAST: Inconsistent FNS policy implementation • Work around & short-cuts (FSIS)

  27. NEW STRATEGY Drop Regional Implementation “Soft” Implementation New Applications Statewide .

  28. NC FAST Project Schedule Project 2 & 6 Eligibility Information System Work First (TANF) Medicaid Special Assistance Refugee Assistance

  29. Project 3 Low Income Energy Assistance Program (LIEAP) Crisis Intervention Program (CIP) Child Care Project 4 Child Welfare Services Project 5 Aging and Adult Services

  30. How will Work Support Strategies and NC FAST impact Child Support Services? • County DSS Offices will work differently • At some point, Interface with ACTS

  31. Bundling Work Support Strategies

  32. Project Lead / Evaluation Technical Assistance Primary Funder

  33. WSS On the Cutting Edge Streamlining Access & Strengthening Families

  34. Work Support Strategies  • 6 States: Colorado, Idaho, Illinois, North Carolina, Rhode Island, and South Carolina • 3-year Implementation Grants – Avg. $460,000 per state each year • Policy Alignment • Streamlining application process • Packaging services to meet needs of low-income working families

  35. A New Way To Do Business

  36. 47% of all DSS clients receive services from two or more economic benefit programs

  37. Child Care Food Assistance Health Care

  38. Access to these 3programs = long-lasting improvements for families: • Better employment outcomes • Better health & development for • children.

  39. 48%of the children on NC Child Support caseload also receive Medicaid and Food Assistance 72%of the children on NC Child Support caseload either receive Medicaid or Food Assistance

  40. It’s about … Connectivity Linking Child Support Families to Services

  41. What will drive the new service delivery system? Customer Service New Outcomes Data will Drive Decisions Streamline Polices / Procedures Technology Efficiency

  42. A strong focus onchange managementwill be needed

  43. WSS Tenets Value Added Interactions

  44. Families will tell their story ONCE and receive the services they need

  45. No Wrong Door M U L T I P L E access

  46. Same Day Service

  47. Service Delivery should not interfere with… Employment

  48. Where doesChild SupportServicesfit in? Shared Goals: Increase stability in families Strengthen healthy parenting Enhance parental engagement

  49. Projects on the Fast Track Economic Benefits Policy Governance Board (Economic Benefit Programs) Reaching for Excellence & Accountability in Practice (Child Welfare)

  50. DHHS Priorities • Transition Planning for New Administration • DHHS Infrastructure (automation) • Mental Health • Community Placement from Adult Rest Homes (4,000) • LME transition to Managed Care