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- Sudhir Bhatia, Chief Engineer (North), DWSS Pb .

Assured Availability of Safe Drinking Water Challenges of bringing Financially Self-Sustainable O&M Context : Rural Punjab. - Sudhir Bhatia, Chief Engineer (North), DWSS Pb. Key Words. Assured Availability 100% O&M Cost Recovery O&M Through Community. RWS Punjab.

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- Sudhir Bhatia, Chief Engineer (North), DWSS Pb .

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  1. Assured Availability of Safe Drinking WaterChallenges of bringing FinanciallySelf-Sustainable O&MContext : Rural Punjab - Sudhir Bhatia, Chief Engineer (North), DWSS Pb.

  2. Key Words • Assured Availability • 100% O&M Cost Recovery • O&M Through Community

  3. RWS Punjab A Journey from 2008 to 2011 Let us Begin From The end

  4. Himachal Pradesh Pakistan Habitations 12,339 PWS Schemes 6,838 Haryana Rajasthan

  5. Annual per capita Income : Punjab Vs Other States PUNJAB

  6. Scenario Rural Punjab – nov. 2011 • Households with Electricity = 100% • Mettle path connected houses = 100% • Power subsidy for pumping water to meet Agriculture needs = 100% • Houses adjoining drinking water pipe network (30% House Connections) = 94% • Power subsidy for pumping water to meet Drinking water needs = NIL .

  7. Our KitTy of rural water supply • 1,030 Canal Schemes for 1753 Habitations • 5,808 Tubewell Schemes for 9166 Habitations • 1,420 Hand Pump Schemes for 1420 Habitations • 1,811 Reverse Osmosis Plants to supplement • Dec. 2013 : Target for covering remaining Habitations • 9.82 Lakh(30%) Houses with Private Tap Connection • 8.17 Lakh(25%) Houses with access to RO Kiosks (100% Commissioning Target : Jan. 2012) • 99.5% Rural Schools possess Water Supply • 99.8% Aanganwadis possess Water Supply

  8. Punjab, Nov. 2011Comparison of Public Water Supplies : Urban Vs Rural

  9. Watershed Development Before PRWSS-1 During PRWSS-1 1.Supply Driven 2. No Community contribution, 3. Govt. ownership of all assets, 4. More than 70% Govt. contribution in O&M. 5. NoCommunity with more than 70% House Connections, 6.NoCommunity with 24x7 Piped water supply, 7.No transparent Complaint redressal mechanism. 1.Demand Driven, 2. Community contribution, 3. Community Ownership of new assets, 4. No Govt. contribution in O&M. 5. More than 1500 Communities (and number growing) with .... 6. More than 11 Communities (and number growing) with…. 7. 24x7 Toll free Complaint redressal through telephone….

  10. Rural Punjab – Nov. 2011 : Bottlenecks A peculiar public mindset*, which believes : 1. I am a Voter, …….since it is by Govt., provide ‘me’Maximum, Free & Un-limited. 2. I eat well, how can health problems occur. 3. I know all the differences, but shall remain in-different, until you make me educated/disciplined. *consequent of 25 years old, state sponsored charity.

  11. Sustainability : How do we define • Fit & Forget : X • Physical Sustainability = Enabled the intended service during designed period & can be further upgraded : Yes • Financial Sustainability = 100% O&M Cost recovery : Yes

  12. Building Solutions to the Challenges encountered : 1 1 Beneficiary > Customer > Constitutional Right 2 Connecting poor & marginalised 3 Improving Service Level a. Bifurcations b. Augmentations c. Fresh Coverage 4 Design Interventions 5 Inspiring Quality Assurance The Best amongst 100% Financially Self-Sustainables GPWSC - Naushehra, Distt. Amritsar

  13. Building Solutions to the Challenges encountered : 2 6. Managing HRD 7. Viability Gap Funding 8. High O&M Costs, on a/c of : a. Electricity b. Water Wastage c. Staff expanses 9. Power Subsidy Demand 10. Sustaining 100% Financial Self-Sustainability No Stone is left Un-turned

  14. Reducing Response TimeHow did we meet :Challenges to bringing Financial Sustainability - 1 Revenue Use Methodologies • Recipient of State Benevolence Revenue Use permission = Not allowed • Customer of the State Revenue Use permission = Conditional • Rightful Citizen Revenue Use permission = Un-conditional

  15. Assuring Availability for poor & marginalisedHow did we meet: Challenges to bringing Financial Sustainability – 2.1 • Stage-2 • Stage-3

  16. Assuring Availability for poor & marginalisedHow did we meet : Challenges to bringing Financial Sustainability – 2.2 Stage-4 Stage-5 : Micro Water Works

  17. Improving Service Level via BifurcationsHow did we meet :Challenges to bringing Financial Sustainability - 3.1 • Why bifurcate • What to take care • How much to bifurcate • Challenges after bifurcation Sch. Bifurcated in 3 years = 1,093 • Districts w.r.t. maximum bifurcations since 2008 : • Ludhiana 130/252* • Hoshiarpur 124/290 • 3. Sangrur 109/144 • 4. Moga28/112 • 5. Patiala 97/478 • 6. Mohali92/157* • 7. Amritsar 80/230 • 8. Rup Nagar 68/101

  18. Improving Service Level via AugmentationsHow did we meet: Challenges to bringing Financial Sustainability- 3.2 • Why augment • What to take care • How much to augment • Challenges after augmentation Sch. Augmented in 3 years = 756 Districts w.r.t. maximum augmentations since 2008: 1. Ferozepur 107/243 2. Patiala 100/478* 3. Hoshiarpur 90/290 4. Moga84/112* 5. Bathinda 52/94 6. Sangrur 53/144 7. Mansa 44/67 8. Ludhiana 38/252

  19. Improving Service Level via Fresh Coverage How did we meet: Challenges to bringing Financial Sustainability - 3.3 • Cluster approach, Micro WW, HP • Dovetailing with GOI : NRDWSP, Finance Commission, BADP, Donations. BRGF, MPLAD, Swajaldhara • Supplementing via NABARD & World Bank Loans • New Technologies/Sources • RSD -1 RSD-2

  20. Design Interventions How did we meet : Challenges to bringing Financial Sustainability – 4.1 ConventionalTubewell based Water Works Tailor madeTubewell based Mini Water Works

  21. Design Interventions How did we meet : Challenges to bringing Financial Sustainability – 4.2 Near 80% Increase in House Connections from 2008 to 2011

  22. Inspiring Quality Assurance How did we meet : Challenges to bringing Financial Sustainability - 5 • Learn • Educate • Enable • Encourage • Evaluate • Accredit • Monitor • Re-EDUCATE • Reward 2 1 Central Laboratory, Patiala 3 4 1 = Mobile Lab (1) 2 = Inside Mob. Lab. 3 = Central Lab (1) 4 = District Lab (29)

  23. Managing HRD : IEC, Hand holding & Conflict resolution How did we meet : Challenges to bringing Financial Sustainability – 6.1 • Find out • Understand • Sell • LISTEN • Act • Support • Reward • LISTEN

  24. Managing HRD : IEC, Hand holding & Conflict resolution How did we meet : Challenges to bringing Financial Sustainability – 6.2 Listening : A Woman making her point – CHAWA ( 11/11/2011) Supporting : Chief Engineer with GPWSC – CHAWA (Gurdaspur)

  25. Viability Gap Funding How did we meet : Challenges to bringing Financial Sustainability – 7.1 Case Study : 1,811 RO Plants - Conventional Wisdom leads to : Govt. pays for Infrastructure, O&M, Tariff collection, IEC & HRD PPP model conceived : Govt. pays for infrastructure & Annual Viability Gap Funding, if reqd. Private Operator provides : Installation, Operation, Repair & spares, Tariff collection, IEC & HRD 7 years BOLT Contract : Water Supply at RO Kiosk @ Rs.1- per 10 Ltr. 100% Financially Self-Sustainable, Dedicated DWSS Water Quality Monitoring Unit

  26. Viability Gap Funding How did we meet : Challenges to bringing Financial Sustainability – 7.2 • We did not innovate • Looked around & Encouraged • New Management Techniques for : Reverse Osmosis, Disinfection, Water Metering. 1 1 1 = A newly commissioned RO Plant under PIP model. 2 = Inside a RO Plant 2

  27. Sustaining100%FinancialSelf-Sustainability How did we meet : Challenges to bringing Financial Sustainability– 10.1 • Visualise • Break up into do ables • Assign • Review • Reprimand • Monitor & Evaluate • Encourage • Reward Officers from Secretary to Executive Engineers : One of the 38 Monthly Review Meetings held so far.

  28. Sustaining 100% Financial Self-Sustainability How did we meet : Challenges to bringing Financial Sustainability–10.2 • Shadowing • Exemplary Schemes • Trainings for under performing GPWSCs • Listening Sh. Aujla at Water Works, Langroya Miles to go before I sleep…….

  29. Our Areas of CONCERN . Funds to cater – Post Design, Source Failures . Inadequate penetration of RO Service Delivery . Labour Laws . Staff shortage in DWSS . Policy interventions in other areas negatively influencing Sustaining of RWS Financial Sustainability . Prohibitive Power Costs in Kandi Area . Reducing ‘ground water yield’ , downstream of Check Dams . Predominance of Few & Older persons in GPWSCs . Depleting : Ground water & Raw water quality . Plateauing IEC , HRD & Increasing local Politics.

  30. conclusions • “Nischay Kar Apni Jeet Karo” . Resolve . React . Recover • Where there is will, there is a way. Shri Guru Gobind Singh Ji motivating his followers THANKS

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