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Train the Trainer Class. Developed and Facilitated by: Jan Dwyer Bang, MBA, CSP. After attending this session, you will be able to:. Understand the difference between training, facilitating, and presenting Creating training objectives and lesson plans Choose the right training approach.
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Train the Trainer Class Developed and Facilitated by: Jan Dwyer Bang, MBA, CSP
After attending this session, you will be able to: • Understand the difference between training, facilitating, and presenting • Creating training objectives and lesson plans • Choose the right training approach
After attending this session, you will be able to: • Select or design proper ice breaker/learning activities • Transition smoothly from one subject to the next • Identify different types of evaluation tools and learn how to use them effectively
After attending this session, you will be able to: • Fine tune your training presentation including how to deal with disruptions, manage time, and engage the audience
In addition, we’ll be looking at… • How to keep audiences engaged • How to take a dry topic and make it interesting • Overcoming nervousness • How to get the message to stay with the learner • How to become an unforgettable speaker
Storm water treatment Watershed Planning Shoreline Master Programs Grants
Thank you to… Cathy Hubbard – Environmental Planner 4 – Grants Financial Manager (Dept of Ecology)
Survey Responses:What is the #1 Thing you would like to learn in this class? • Learning more about communication and which styles work best for different audiences • How to teach to a known audience • How to organize and plan for a training • How to keep audiences engaged and make the presentation fun and interesting
Survey Responses:What is the #1 Thing you would like to learn in this class? • The “basics” of establishing training • How to become an unforgettable public speaker • Techniques to communicate complex, lengthy topics
Survey Responses:What is the #1 Thing you would like to learn in this class? • How to present without being nervous • How to make the information concise and easily learnable • How to get the message to stay with the learner • Something new
Survey Responses:What is the #1 Thing you would like to learn in this class? • Tools to present to an audience with a very mixed education and knowledge about the topic • How to predict and answer questions and concerns
Survey Responses:What training topics do you typically present? • Program information • Permit requirements • Help in writing contracts, grants, and loans • Payment requests • On payment request process and new online application system • Water quality issues and pollution prevention • TMDL information
Resources • Resources in your Participant Materials • Share your ideas on the Flipcharts! • Ask a question on the index card! • www.jandwyerbang.com/ECY-Train • SharePoint Environmental Training site • Skillsoft • Matt Cronk & Virginia Stone (WSDOT)
30 Seconds Introduction • Name • Job function – what does the state pay you to do? • One challenge in training • One thing others don’t know about you
Flow of the Presentations for tomorrow • Order of presentations/Filmed on camera or on phone) • Everyone - Be sure to evaluate speaker using feedback form • Timer • (5 min-green; 6 min-yellow; 7 min-red – STOP) • Feedback session timed for 3 minutes • Facilitator to ask presenter “What did you do well?” Facilitator to ask the class, “What did the presenter do well?” • Facilitator to ask presenter “What is one thing you would like to work on?” • Facilitator to ask the class, “Would anyone would like to share 1 thing the presenter could improve upon?” • Next person to present
When being filmed, in the privacy of your home…. Here are a few things to look for: • How was your posture? • Where were your hands? • How was your vocal inflection? • Did you make eye contact with all members of the audience? • Did you keep eye contact with people for a few seconds?
Biggest Challenges • Overcoming feeling of uncertainty • Too much info on slides • Nervousness • Smooth delivery • Making videos to post online, etc • Limiting the material to time and audience
Biggest Challenges • Negative comments from the recipients • Keeping self confidence • Scheduling • Staying o track • Boiling down the content into digestible bites • Knowing the IQ level to talk to
Biggest Challenges • Dry information • Being over winded • Not explaining clearly enough • Ensuring the information is meaningful • Being in front of a large audience • Answering questions I’m not prepared for • Lack of experience
Ease and Confidence Ease • Good trainers make it “look easy” • When we are comfortable, our audiences are comfortable • When we are relaxed, we can actually “have fun” conducting training sessions!
Why Confident? Confidence • Self Assurance • Trust or reliance • A trusting relationship • We lose credibility as speakers when we are not confident • Confidence breeds credibility breeds an attentive audience that breeds in us, more confidence! • If you don’t feel confident, act confident. Feelings will follow.
Confidence • Smile • Relaxed demeanor • Good posture • Eye Contact
How to Build Confidence • Know your subject! • Organize your thoughts • Keep the message simple (KISS principle) • Know your audience • Practice • Dress for success • Focus on the outcome • Get feedback • Say a prayer/meditate • Schedule time to prepare • Reinforce key concepts throughout the training • Follow up
PRE Training Preparation and Organization • Tailoring the training to the audience • Creating a logical flow in your training • Developing a training outline • Creating customized training activities • Organizing Tips Pages in your Participant Materials (Pages 6-19)
Preparation Basics • Time limit • Who is the audience? • What does the audience already know? What do they want to know? • Goal of your presentation • What can I realistically cover within the time limit? • What is the material I MUST include? • What material can I cut or shorten? “A well-designed speech is like a fishing pole, each section can stand on its own”
Your Initial Research • WHY? (Why is this talk important and why am I doing it?) • WHO? (The right speech to the “wrong” audience” is the wrong speech) • Level of people in audience • Technical people in audience? • Decision makers present? • WHERE? (size of the room, lighting, table and chair set up) • WHAT? (What am I trying to achieve in this talk?) • From Ed Scannell, Center for Professional Development and Training and Larry Lottier, Dana Corporation
Prepare and Organize Your Training • What is your objective? • Three Point Outline (Tell them what you are going to tell them, tell them, and tell them what you said) Note: The majority of audiences retain the first and last 15 minutes of every talk
Right Sizing • The process of designing and delivering your training to meet the needs of the audience • Include only information that is relevant to them
Burning Question Am I including this information (story, example, visual aid, etc) for ME or for THEM?
PRE-Training Application How would you “right-size” your training presentation? • What questions would you ask the audience or meeting planner? • What are essential topics would you cover? • What are some ways you can create training activities that are customized to your audience?
Developing Your Outline Always start with your objective. What is the purpose of your talk? • To persuade • To give information • To sell • To inspire • Get the audience to act
DURING Training • Make it about them - not about you • Make it relevant and interesting • Review key concepts throughout the training • Engage your audience • Seek feedback throughout your training • Ask stimulating questions that provoke discussion Pages 20-29 in your Participant Materials
SPEAK EASY • S = Stabilize your Fear • P = Prepare and Organize • E = Energize Yourself and your Audience