Welcome to Eloqua Customer Success. January 2010. Your Go-Forward Account Team. Potential Need. Eloqua Account Team. Eloqua Product Support Team Customer Central – or – 1.866.327.8764. As Needed: Eloqua Professional Services and Certified Partners Eloqua Program Launches
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Welcome to Eloqua Customer Success January 2010
Your Go-Forward Account Team Potential Need Eloqua Account Team Eloqua Product Support Team Customer Central – or – 1.866.327.8764 • As Needed: • Eloqua Professional Services and Certified Partners • Eloqua Program Launches • Full Service Campaigns • Marketing Best Practice Consulting • Business Process Reviews • Training End User Support Success Planning Dalia Asterbadi Dalia.firstname.lastname@example.org Customer Success Manager (CSM) New Solutions, Renewals Account Manager Escalations Chad Horenfeldt email@example.com Regional Manager, Corporate Customer Success Nadia de Villa firstname.lastname@example.org Sr. Director, Customer Success Management
A little information about your CSM! • Over 10 years of marketing experience • Focus on High-Tech software • Involved with Marketing Automation & Full Demand Gen Lifecycle since 2004 • Areas of expertise include • Integrated Marketing Communications • Social Media • Lead Scoring • Metrics & Reporting • KPI Analysis My Eloqua Profile http://success.eloqua.com/?elqPURLPage=2618
The Next 90 Days | Success Planning Boost Calendar November 2009 • Identify Key Result Areas • Initiate a Success Plan • Review & Align efforts • Success Plan • Tracking • Best-Practice discussions
The 10 things to Know 1. Eloqua Success Toolbox: Subscribe to topics based on your Success Plan. Receive 2-4 emails on each topic. http://knowledge.eloqua.com 2. Local User Groups give clients the opportunity to network with other Eloqua users to share ideas, challenges and successes. http://user.eloqua.com 3. Eloqua Success Portal has white papers, case studies and success stories from our large customer base. http://customersuccess.eloqua.com/ 4. Training Unlimited free online training with a live Trainer 5. Deliverability - http://blog.deliverability.com/ 6. Digital Body Language - http://digitalbodylanguage.blogspot.com/ 7. Eloqua Artisan - http://eloqua.blogspot.com/ 8. Marketing Insights - http://marketinginsights.eloqua.com/ 9. Anything Goes Marketing– http://anythinggoesmarketing.blogspot.com/ 10. Customer Central – join the discussion!