CAVS: Ready, set, go!

1. Sandy Marshall, DVS, CAVS Joan M. Miller, MHA AHVRP Audio Conference July 11, 2012 CAVS: Ready, set, go!

2. Sandy Marshall, CAVS • AHVRP Board Member • Liaison to Certification Advocacy Committee • Director of Volunteer and Community Services • LRGHealthcare • Laconia, NH • Joan M. Miller, MHA • Executive Director, AHVRP presenters

3. Recent CAVS updates • 2013 changes • CAVS fundamentals • application and eligibility • exam content • renewals • Value of CAVS • Questions Topics

4. Moratorium lifted July 15, 2012 • Some re-take fees lowered • Those who did not pass between June 1,2011, and May 1, 2012: • $50 if re-take by November 15, 2012 • Those who re-took in the timeframe: • $25, if re-take by November 15, 2012 • Calculators permitted • No changes for current CAVS or renewals Recent Updates

5. CAVS Exam Committee • Mission • Members • Certification Advocacy Committee • Mission • Members CAVS governance

6. Board Liaison: Sandy Marshall, CAVS • Members • Betty Beck, CAVS, Duncan Regional Medical Center, Duncan, OK, betty.beck@duncanregional.com • Kathy Berube, Maine Medical Center, Portland, ME, berubk2@mmc.org • Doug Della Pietra, Rochester General Hospital, Rochester, NY, douglas.dellapietra@rochestergeneral.org • Pam Lemp, CAVS, St. Luke’s Episcopal Health System, Houston, TX, plemp@sleh.com • Greg Sorenson, CAVS, Jack C. Montgomery Medical Center, Muskogee, OK, gregory.sorenson@va.gov Certification advocacy committee

7. Focused annual exam schedule – computer (candidates arrange proctors and test sites) • First full weeks of March and October – beginning in January 2013 • March 3 to 9, 2013 • October 6 to 12, 2013 • Until December 31, 2012, computer exam available daily • Paper-and-pencil exam available at 2012 conference • 9 a.m. to noon Wednesday, September 19, Dallas • Application deadline is September 1 • No pencil-and-paper exam at 2013 conference • Will offer again if sufficient demand • Pencil-and-paper available to Chapters by arrangement • CAVS Open Forum at 2012 conference 2013 changes

8. To promote healthcare volunteer service management through the certification of qualified individuals by: • Recognizing formally those who meet the eligibility requirements and pass the CAVS exam. • Encouraging continued personal and professional growth • Providing a national standard of knowledge required for certification • Awarded by AHVRP, part of American Hospital Association Purpose of cavs

9. 50% of position related to volunteer management • One of the following: • Bachelor’s and two years paid experience in healthcare volunteer management • Associate’s and three years of experience • High school diploma or equivalent and four years of experience Eligibility requirements

10. Access application on CAVS Certification page • Also available at www.ahvrp.org under Education > CAVS Certification • Mark on application if you plan to take exam onsite at annual conference, state conference (if offered), or online • Pay fee by check/money order or by credit card online via CCVA’s Website Application Process

11. 110 multiple-choice questions, 110 of which are scored • Passing score = 75 correct • Two hours long • Based on the body of knowledge of healthcare volunteer management • Cognitive levels: • Recall • Application • Analysis Exam elements

12. Planning and Program Development (16%) Management of Human Resources (20%) Finance (12%) Organization and Management of Services (17%) Outreach, Advocacy and Public Relations (21%) Professional Development (14%) *Content outline is on page five of the CAVS Handbook * Cavs exam content outline

13. CAVS exam content outline

14. Visit AHVRP’s CAVS Certification page to access the following tools: • Application • CAVS Candidate Handbook • Content outline • Logistics • Checklist • AHVRP CAVS Review Guide -- $99 members/ $149 non-members • Renewal application • Talk to AHVRP members who have passed • Chapter/buddy study groups • Mock exams available once you request an exam date • Exam administered by the Council for Certification in Volunteer Administration (CCVA) Exam prep

15. Credential valid for three years • To renew – Option 1: • Send in renewal applicationdocumenting 45 contact hours of continuing professional education and pay fee. • Courses, audio conferences, annual conference • Academic coursework • Self-study • Professional or academic speaking • Authoring/publishing • NOTE: Renewal applications must be postmarked 30 days prior to your CAVS expiration date and include renewal fee. Renewals

16. To renew -- Option 2: • Re-take and pass exam, and pay fee Renewals, cont.

17. AHVRP Member Rates • Exam: $250 • Renewals: • CEUs: $135 • Exam: $50 • Non-Member Rates • Add $150 to each fee above fees

18. Certification vs. certificate CAVS vs. CVA, administered by CCVA Miscellaneous points

19. Sandy Marshall Rationale for pursuing CAVS Personal value of CAVS AHVRP’s commitment to CAVS reflections

20. I felt like achieving certification not only elevated my own credentials within my field of expertise, but there certainly was a sense of pride and accomplishment in passing the test and being able to place those letters behind my name.  I was recognized amongst my hospital peers and that meant a lot to me.  I am  glad that I can continue my professional growth through my continuing education to keep up my certification Foremost, I became CAVS certified for myself.  CAVS was, and is, the ultimate accreditation specific to our profession so it was important to me to verify I have invested my time, resources and professional development appropriately as a DVS.  Healthcare professionals usually have multiple ‘designations’ after their names, CAVS demonstrates I, too, have purposefully focused on my professional path.  “What is a ‘CAVS’ “ has generated many conversations where I can fully explain what a DVS is and this has promoted greater credibility and understanding of the depth of our jobs.  I believe CAVS says, ‘I am devoted to professional excellence and development.’ TESTIMONIALS

21. It may sound strange, but to me certification is an acknowledgement of my role as a professional among my peers at my hospital, it’s a validation of my expertise in the field of healthcare volunteer management, and personal fulfillment Achieving the credential was very gratifying.  Adding CAVS to my name badge has provided many opportunities to explain and be honored for our profession.  I received a (one-time only) $500 bonus upon passing the exam.  It truly validated that I am a professional and that our work is on par with other credentialed professionals.  I continue to make sure that I have enough CEUs to submit for my renewals because it’s personally valuable to me.  I became certified in 2003 and have been very proud of it ever since.  For me it was and still is validation that  I am  very qualified to  serve in the profession I have chosen.  Working in a setting where letters after your name are recognized and important it gives me credibility in the hospital and also in the community. Testimonials – cont.

22. General inquiries • Joan M. Miller, MHA • jmiller@aha.org • 312-422-3938 • Certification Advocacy Committee • Sandy Marshall, CAVS • Director of Volunteer and Community Services • LRGHealthcare, Laconia, NH • smarshall@lrgh.org • 603-527-2895 Contact info

23. CAVS exam inquiries: • Katie Campbell, CVA • Executive Director • Council for Certification in Volunteer Administration • ccva@comcast.net • 804-794-8689 • CAVS renewal inquiries: • Lisa Hinkle, MS • AHVRP Education Coordinator • lhinkle@aha.org • 312-422-3936 Contact info (cont.)

24. Visit AHVRP’s CAVS Certification page to access CAVS resources and download a recording of the audio conference. You can also visit www.ahvrp.org and find CAVS Certification under EDUCATION. Questions?