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Customer Order Tracking Made Easy with Route Mobile’s CPaaS Solution

Leverage Route Mobileu2019s WhatsApp Business Solution to significantly drive your CSATs<br>

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Customer Order Tracking Made Easy with Route Mobile’s CPaaS Solution

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  1. C A S E S T U D Y E-Commerce Customer Order Tracking Made Easy with Route Mobile’s CPaaS Solution

  2. C A S E S T U D Y E - C O M M E R C E Helped accelerate the order fulfillment process of this organisation through WhatsApp Business Solution and successfully transition from legacy communication channels. About the organisation The company which operates an online website that allow customers to select, purchase and personalize their products by printing an image on it. Product WhatsApp Business Solution © Route Mobile Limited 2020 www.routemobile.com

  3. C A S E S T U D Y E - C O M M E R C E Challenges faced While the company uses its online platforms like their website, email, and Facebook Messenger to great effect, there was a need to upgrade its reachability through not just automation, but providing a holistic mobile experience to their customers. Scripted the success story by Unifying the company’s customer care and self-service activities using Route Mobile’s WhatsApp Business Solution Enabling the organisation to better manage its working hours, track order status, payment dues, feedback collection etc. Providing richer messaging experiences than a standard SMS, including support for QR codes (quick response), emoji’s, videos and image Outcomes of #RouteItRight methodology ● Introduced automation to their existing communication channels ● Closed the online loop by enabling an effective automated customer service platform to aid customer purchases and visits on their website ● Provided actionable insights on their customer journey ● Improved their CSATs and increased their TAT for order deliveries © Route Mobile Limited 2020 www.routemobile.com

  4. Leverage Route Mobile’s WhatsApp Business Solution to significantly drive your CSATs CLICK HERE TO KNOW MORE Drive Your CX with Conversational AI RCS Business Messaging Viber Business Messages About Route Mobile Limited Founded in 2004, Route Mobile is one of the leading Cloud Communications Platform service provider offering Communication Platform as a Service (CPaaS) solutions that caters to enterprises and OTT players (streaming media service) to improve their customer interaction & enhance customer engagement. © Route Mobile Limited 2020 www.routemobile.com

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