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Use Cases of Generative AI in CRM

Generative AI is being applied across customer service scenarios in CRM. The infographic highlights some of the most impactful use cases.<br>Are you currently evaluating CRM systems to power customer service? Book a free consulting session at https://www.thinkcapadvisors.com/crm-consulting <br>

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Use Cases of Generative AI in CRM

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  1. USE CASES OF GENERATIVE AI IN CRM (CUSTOMER SERVICE) Automated Ticketing & Routing Auto-creates and assigns tickets using message context Self-Service Chatbots 24/7 instant responses from AI-powered bots (e.g., Zoho Zia, Zendesk) Knowledge Base Generation Auto-generates FAQs and help articles from customer interactions Agent Assistance Suggests replies, drafts emails, summarizes tickets in real time Scheduling Field Proactive Engagement Sends personalized reminders, renewal alerts, and offers Service AI assists in booking service calls and managing dispatch CRM - User Guidance AI copilots walk users through features and dashboards Analytics & Support Insights Summarizes large volumes of tickets to detect trends and gaps +91 8506860903 contact@thinkcapadvisors.com www.thinkcapadvisors.com

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