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On the Cheap: Frugal Usability for Digital Collections

On the Cheap: Frugal Usability for Digital Collections. Lisa Gregory, Amy Rudersdorf Digital Information Management Program State Library of North Carolina October 2, 2010. Who We Are. State Library of North Carolina Government publications North Caroliniana Genealogy

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On the Cheap: Frugal Usability for Digital Collections

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  1. On the Cheap: Frugal Usability for Digital Collections Lisa Gregory, Amy Rudersdorf Digital Information Management Program State Library of North Carolina October 2, 2010

  2. Who We Are • State Library of North Carolina • Government publications • North Caroliniana • Genealogy • Library development • Library for the Blind and Physically Handicapped • Digital Information Management Program

  3. What We’ve Got

  4. The Resources • Watch: “The least you can do about usability” talk from 2008 • Read: Steve Krug. Don’t Make Me Think: A Common Sense Approach to Web Usability • Learn: sensible.com; useit.com; usability.gov;

  5. Who We’re Not “It’s aliiiiive!”

  6. The Tests • 8-10 tasks • 45-60 minutes • On-site and off • Pre-tests are helpful • Chose volunteers selectively • Yes, we took notes

  7. The Technology Computer (with internet connection) Browsers Inexpensive Webcam

  8. The Effort Before Testing WritingScript Finding Volunteers Scheduling Appointments

  9. People don’t read [on the web]

  10. Before After

  11. People want a fast response

  12. People don’t know library-speak

  13. People go to search first

  14. Lessons Learned: Hidden Costs Travel Voice Recorder Report Writing

  15. Lessons Learned: Unexpected Results • The Volunteers • Enthusiasm for seeing “new stuff” • Serendipitous discovery • The Testers • Difficulty remaining neutral • Become the guinea pig • The Staff • “We can’t help it if they’re stupid.”

  16. Lessons Learned: Benefits Cheap & Easy Eye-Opening Results Entry into Usability

  17. Into the Future • Testing with other products, including the State Library website redesign • Remote testing • Systemizing our evaluation

  18. Resources • www.usability.gov[US Dept. of Health & Human Svcs] • www.useit.com[Jakob Nielsen] • www.uxmatters.com/[Web magazine] • www.upassoc.org/usability_resources/index.html[Usability Professionals’ Association] • uxmarkz.com[2 usability designers] • uxmyths.com[2 usability designers]

  19. State Library of North Carolina Digital Information Management Program Amy Rudersdorf Amy.rudersdorf@ncdcr.gov Lisa Gregory Lisa.gregory@ncdcr.gov

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