KM at MITRE

1. KM at MITRE Jean Tatalias KM TEM, December 2007

2. Introduction • Knowledge Management (KM): The strategy, processes, and technology employed to enable an enterprise to acquire, create, organize, share, and make actionable knowledge needed to achieve the vision of the enterprise. • KM draws solutions from and contributes to multiple disciplines including • management science • information retrieval and artificial intelligence • social sciences, especially organizational behavior

3. How Wikipedia sees KM Social Network Analysis and Enabling (Cross, et al. ) Communities of Practice (Saint-Onge, McDermott) Value Networks (Learning Organization) Tacit to Explicit for Successful Knowledge Sharing (Prusak, Davenport) Complexity & Use of Narrative (Snowden) Intellectual Capital

4. Align Corporate Environment Fuse KM and Business Processes Provide the Needed Infrastructure Assessment and Planning, 1998 E. g., Define KM roles, strengthen incentives E.g., Enhance use of KM practices, map corporate knowledge E. g., Improve collaboration support

5. KM at MITRE, 1999-2000 Strengthen the customer outcomes by applying the best the company has to offer Share the accumulated corporate knowledge to leverage MITRE’s FFRDC objectives • Enable person-to-person Knowledge Exchange • Enhance the ability to find MITRE expertise • Increase the opportunity for staff to participate in person-to-person exchange • Enable Knowledge Re-use • Staff can find information via the intranet for potential re-use in the work program • Foster innovation and enhanced learning through knowledge capture and transfer • Enable Knowledge Capture • Build the corporate knowledge base and ensure knowledge capture and sharing are part of our ongoing business and technical processes. • Staff can find information via the intranet for potential re-use in work program

6. KM History in MITRE KM-Supporting Technology 1996 MII Publish and Share Folders 2002-2004 MII Google; Indexing Transfer folders; Expertise finder 2004-2005 Community Share Community Share Partner in Pilot 1997 First topical Indexes of Distributed resources 2000 Center KM Pilots Infolink and Knowledge Zones 2002 My MII Corporate Taxonomy May 1995 MII Launched 1998 Expert Finder Prototype 2003-4 SocialNetwork Analysis Research 1988 Corporate VTCs June 1994 MIIPrototype 2001 Project Share 2005 Semantic Web Pilot 1994/1995 PhoneBook 1998/1999 Sponsor Extranets 1994 1996 1998 2000 2002 2004 2006 1997? TEMs 2002 Second KM Assessment 1986 Technical Centers Initiated 1994 First Technology Symposium 1995 MII Content Team 1999 CIO Enterprise Value Award for MII 2005 Collaborate IQ Awareness 1999 KM Director and Line Champions Appointed; First Group Officer Goal 1998 Assessment of KM baseline 2001 MITRE Best Practice Partner in APQC for Managing Content First MITRE KM Awards 2004-5 Community Support Team KM Organizational Events

7. MITREKM Strategy, 2005 MEA Goal 3 Community, Collaboration and Resource Exploitation “Bringing the best of MITRE to bear through net-centric collaboration and discovery” Connect People Manage Assets Align Services Strategy: Support Communities Enable Sharing & Collaboration Enable Search & Delivery

8. Distributed Roles in Knowledge Management • Community Support Team: SharePoint design, community set up & consultation • Content management team: web steward support, web standards, global knowledge maps • Fast Forward team: change management and technology best practice • Custom Research and KM team: project support in custom knowledge work • Digital asset management team: licenses for content • Project leadership in KM technologies: search, community share, information life cycle • Infodesk: on-demand help for finding information • Records and Archives: retention policies and user support • Web collections stewardship • Community Share knowledge stewardship • Employee share stewardship • Extranet stewardship, including customer members • Center Knowledge Managers • Center portals with special content • Center applications – from the “edge” Corporate Knowledge Services Highly distributed across CentersSBUs KM Agents Joint with User/Center Reps • CIO Council: Priority for Investments • Information Policy Council • KM award selections Corporate Information Technology • Corporate knowledge applications: COTS and custom • Technical staff for Knowledge Technology Projects • ERP systems • MII and portal infrastructure • Help Desk: on demand technology support • Information Policy Implementation Joint with other parts of IT oversight • Enterprise Architecture Planning • Information Architecture Planning • Information Security decisions

9. Connect People Manage Assets Align Services Strategy: Support Communities Enable Sharing & Collaboration Enable Search & Delivery Current Corporate Focus Areas • "Connecting People and Information at MITRE" • Integrated KM Guidance • MITRE stories • Social Bookmarking • Enhancing “Findability” • Study on KM use of Enterprise 2.0 tools • KM metrics and strategy renewal MEA Goal 3 Community, Collaboration and Resource Exploitation “Bringing the best of MITRE to bear through net-centric collaboration and discovery”

10. Feedback • Employees: knowledge sharing culture and toolset • Sponsors: MII and bringing the corporation to bear • KM leaders: MII, knowledge exchanges, working communities • KM practitioners: support teams and processes • Employees: need for better findability and structure • EAPI: enabling social networking • KM TEM audience: ???