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Enhancing Customer Service: Commitment, Quality, and Teamwork Development

This program aims to improve your understanding of exceptional customer service by clarifying what comprises your personal BEST. We will explore techniques to communicate your BEST effectively to others and provide tools to mitigate stress arising from conflicts. You will learn to differentiate between poor, good, and exceptional customer service while discovering strategies for continuous improvement. Additionally, teamwork is emphasized as a key element in servicing both internal and external customers, fostering a more productive and cooperative work environment.

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Enhancing Customer Service: Commitment, Quality, and Teamwork Development

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Presentation Transcript

  1. Service First Objectives • Help you to better understand what comprises your BEST; • Learn how to make sure your BEST is clear to others; and • Provide tools to help reduce stress arising from conflict or negative situations.

  2. Going The DISTANCE... What kind of commitment does it take?

  3. Quality Service... Is defined as meeting and exceeding the customer’s intellectual and emotional needs and expectations; and then adding value.

  4. What’s The Difference? • Poor Customer Service • Good Customer Service • Exceptional Customer Service

  5. Our Goal... Is to look at what we’re doing now and find better ways to deliver quality service to our customers.

  6. Who Are Our Customers? • Internal Customers • External Customers

  7. The Internal Customer In order for us to be a successful organizationin service to our external customers, we must first serve each other.

  8. Video Presentation Your Key to Customer Satisfaction

  9. What Is Our Service Score? • How do we rate now? • What can we do to rate even better?

  10. Next Topic... Teamwork Development Learn what it takes to be a good team member and team player.

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