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Interactive Voice Response (IVR) and Integrated Voice Communication (IVC) are crucial technologies for modern customer service. IVC improves the clarity and effectiveness of voice interactions, while IVR enables automation in handling customer inquiries. Together, they streamline communication processes, enhance customer satisfaction, and reduce wait times. By implementing IVC and IVR systems, businesses can ensure that customers receive prompt, accurate information, leading to a more efficient and responsive service environment.
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