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AmtrakDowneaster

Stakeholder Agreements & Successful Business Relationships What Works for Maine SCORT September 20, 2010. www.AmtrakDowneaster.com. The Amtrak Downeaster. 5 RT Daily between Portland and Boston 8 Intermediate Stations 3 States 116 mi / 79mph 78 mi Pan Am 36 Miles MBTA.

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AmtrakDowneaster

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  1. Stakeholder Agreements &Successful Business RelationshipsWhat Works for MaineSCORTSeptember 20, 2010 www.AmtrakDowneaster.com

  2. The Amtrak Downeaster • 5 RT Daily between Portland and Boston • 8 Intermediate Stations • 3 States • 116 mi / 79mph • 78 mi Pan Am • 36 Miles MBTA www.AmtrakDowneaster.com

  3. Many Partnerships Many Stakeholder Agreements • Amtrak • Pan Am Railways • MBTA • Food Service • Station Communities • Transportation Providers www.AmtrakDowneaster.com

  4. Historical Perspective • A SHAKY BEGINNING • Citizen initiated effort to restore passenger service to Maine • Required rehab of 78 miles of Pan Am freight line • Host RR not initially supportive • Many disagreements • Volatile • Costly: Time, Money, Public Perspective, Performance, Relationships www.AmtrakDowneaster.com

  5. Historical Perspective • Operating Realities • OTP Good • Daily Interface • Cooperation essential • Improvements were necessary • Need to establish a relationship www.AmtrakDowneaster.com

  6. Historical Perspective • High Level Understanding of Mutual Needs & Perspectives • Framework for a new working relationship: www.AmtrakDowneaster.com

  7. A New Approach • Results Oriented • Respect business objectives and perspectives • RR included as a project partner • Shared Success • Progress Made: • 2004 Travel Time reductions • Capital Maintenance Program • 2007 Increase in Frequency www.AmtrakDowneaster.com

  8. Building on Success • NNEPRA/Pan Am Construction Agreement • Upgrade 30 Miles Pan Am Track • 36 Grade Crossings • Drainage Corrections • 2 Passenger Platforms • Pan Am provided workplan & did engineering • Fixed Price Labor & Equipment • Materials Bid at Cost www.AmtrakDowneaster.com

  9. Brunswick Expansion Service Outcomes • Amtrak/Pan Am Operating Agreement • Frequency • Performance www.AmtrakDowneaster.com

  10. Lessons Learned • Start with a basic agreement • Understand perspectives and impacts for all • Know the showstoppers • Negotiate • Don’t tell them what’s good for them • Don’t air dirty laundry • Get experienced attorneys who want progress www.AmtrakDowneaster.com

  11. Lessons Learned • Establish regular communication – tell them first • Accept responsibility • Share Successes • Approach project as partners • Keep an eye on the future www.AmtrakDowneaster.com

  12. Questions www.AmtrakDowneaster.com

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