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Aspire PC Attendant

Aspire PC Attendant. Michael Pataky July 2006. Aspire PC Attendant. Remember when? This is how an attendant operated. Aspire PC Attendant. Introducing the Aspire PC Attendant position. The Basics. Connects to Aspire using an Ethernet connection

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Aspire PC Attendant

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  1. Aspire PC Attendant Michael Pataky July 2006

  2. Aspire PC Attendant • Remember when? • This is how an attendant operated.

  3. Aspire PC Attendant • Introducing the Aspire PC Attendant position

  4. The Basics • Connects to Aspire using an Ethernet connection • Licensed software. One required per PC Attendant position • A maximum of 8 PC Attendant positions can be installed on an Aspire

  5. The Basics (continued) • CTI Server required but in single attendant systems this can all be on a single PC

  6. The Basics (continued) • For Multiple PC Attendants a single CTI Server Plus Multiple PCs running the application are needed.

  7. PC Requirements • Single attendant using 1 PC- Windows XP, Windows Server 2000 or Windows Server 2003 running the CTI server driver AND PC Client software • For single or multiple attendants - CTI server driver – Windows Server 2000 or Windows 2003 • For single or multiple attendants - PC Attendant client software – Windows XP or Windows Server 2000 or Windows Server 2003 • CTI Server: • Pentium III • 800MHz • 512M RAM • 90M Hard Disk space • CD ROM • Ethernet support

  8. PC Requirements (continued) • PC with Console Application (Used with a CTI Server): • Pentium III • 500MHz • 256M RAM • 87+M Hard Disk space • CD ROM • Ethernet support • 1 USB Port for the license key • 1 optional USB Port (if using personal greeting or call recording) • For single PC Attendant systems you must use a PC with the CTI Server requirements. Both CTI & the Console application is loaded. One USB for a license key is requird and second is optional if using personal greeting or call recording.

  9. Other Requirements • Requires a Keyset for audio (handset or headset) • Requires TAPI 2.x system support • Aspire S • Aspire M with PALA-UGD (64 Port CPU 0891002+ PALA-UGD 0891039) • Aspire L/XL (512 Port CPU 0891038) • For Voice Recording or Personal Greeting, the Keyset must be equipped with a CTU adapter (0890059) • Requires new TAPI 2.x driver

  10. Major Features • Multi-call handling capability • Active Call List • Calling party information, line used, call timer • Calls held by the attendant • Quick messages • BLF/DSS key • Up to 512 keysets may be monitored • One touch access • Show idle, busy, DND and ringing

  11. Major Features (continued) • Company directory/contact • Search by first, last or company name • Contact list may be imported from a 3rd party application • Quick messaging • Send a message to a user’s PC screen • User can send a reply • Provides the delivery of a message without using voice over or off-hook signaling, without disrupting the user’s telephone call.

  12. Major Features (continued) • Basic call handling • Hold • Transfer • Park • Page • Conference • Make/receive calls • Call history • Logs each call handled by the attendant • Trace activities for incoming and outgoing calls

  13. Major Features (continued) • Call recording • Can record call to the PC. DMS or VSR not required • Calls can be played back or emailed as .WAV files • Requires CTU adapter at Attendant telephone • Personal greeting • Automatically played to every answered incoming call • Played only to outside callers • Requires CTU adapter at Attendant telephone • Hot key feature access (default) Answer Hang-up Message Park/Unpark Hold Dial Record Barge-In Transfer Conference Page Night

  14. Major Features (continued) • Other programmable hot key features Voice Mail Voice over Redirect Pickup Forward Redial Group Pickup • Other features • Camp-on • Transfer to Voice Mail

  15. PC Attendant Screen

  16. Quick Messaging PC Attendant (composing) Client PC

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