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Reference Services in the Information Commons Environment:

Reference Services in the Information Commons Environment:. The UIUC Experience. Lori Mestre, University of Illinois at Urbana-Champaign . UGL Reference Stats 2009-2010. Circulation increase -46.3%. Twitter Followers increase – 61%. Gate Count Increase 50%. Library Instruction–

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Reference Services in the Information Commons Environment:

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  1. Reference Services in the Information Commons Environment: The UIUC Experience Lori Mestre, University of Illinois at Urbana-Champaign

  2. UGL Reference Stats 2009-2010 Circulation increase -46.3% Twitter Followers increase – 61% Gate Count Increase 50% Library Instruction– 22% increase Chat Ref 15% increase Online Subject Guides 50% increase

  3. Lower Floor -Quiet StudyCollections Upper Floor- Group Study

  4. Floor plans Gaming Center Macs and Digital Display Computer Cluster Exhibit Cases Partners

  5. Information Commons/Learning Commons?

  6. Do they really care what it’s called?

  7. Partners

  8. Technology • Loanable Technology • Technology throughout the Library • Technology Support • Wireless • Cites Laptop Clinics • ICS Student Computer Lab • Gaming • Scanning

  9. Online and in the UGL

  10. New Book Display/Browsing Area

  11. Monthly Exhibits

  12. Unique Collections – by Student and Faculty Request Graphic Novels Gaming and DVDS

  13. Collaboration/Presentation Rooms

  14. http://www.library.illinois.edu/ugl/about/upperrooms.html Online Research Support http://www.library.illinois.edu/ugl/

  15. Increased Online Resources and Instruction

  16. Subject/Class Guides --- LibGuides • http://www.library.illinois.edu/ugl/subjects/subjects.html

  17. Developed in collaboration with the faculty member in anticipation of a class assignment (Pro/Con)

  18. Tutorials- Point of Need

  19. Videos • http://www.library.illinois.edu/ugl/about/videos.html

  20. Mobile Technology http://m.library.illinois.edu/

  21. In Person and Chat Stats Blue Line = Minutes of In Person ReferenceRed Line = Minutes of IM Chat Reference

  22. Blue Line = Minutes of In Person Reference Red Line = Minutes of IM Chat Reference

  23. Multiple Ways to Get Help

  24. Ask A Librarian Options E-Mail Question Board IM Collaborator/ Chat Text a Librarian Google Voice Podcasts of responses

  25. PublicizingServices

  26. Pushing Out the Commons • Twitter • Face Book • Web Page • Partners • Large Flat Screens • Library Tool Bar (on public computers/webpages)

  27. Assessment

  28. Next Steps

  29. http://www.library.illinois.edu/ugl/ • Lori Mestre • lmestre@illinois.edu University of Illinois at Urbana-Champaign

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