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Impact of Default Service Customers in NSTAR Service Territory

Understand the effects of NSTAR’s Default Service in NEMA/Boston area for medium & large C&I customers. Learn about rates, procurement details, and upcoming customer initiatives.

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Impact of Default Service Customers in NSTAR Service Territory

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  1. DTE 02-40 Impact on Default Service Customers in NSTAR Service Territory Ellen K. Angley Vice President, Energy Supply and Transmission February 28, 2003

  2. NSTAR’s Service Territory

  3. NSTAR Default Service Rates(Fixed price option through 6/30/03)

  4. NEMA/Boston Area All Other Units

  5. NSTAR - Customer Breakdown by Zone

  6. NSTAR – Medium & Large C&I Default Service Customers* * As of 2/24/03

  7. Implementation Details • Customers assigned to zone based on electrical connectivity • Billing system modification underway • Establishing dedicated C&I call center team, dedicated team to service competitive suppliers, customer education messages and call center scripts to be developed • Customer Forum co-sponsored by AIM in April

  8. Procurement & Pricing • 100% of Default has been procured through June 30, 2003 • 50% of Default has been procured from July 1, 2003 through December 31, 2003 • RFP by zone for remainder to be issued in April 2003 • July – December will reflect blended rate

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