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Evaluating Google Wave Usability: Insights and Improvements Needed

This study examines the usability of Google Wave, highlighting significant concerns from first-generation users who find it overhyped and disappointing due to a steep learning curve and ineffective design. Users reported difficulty comprehending the system, leading to dismal usability scores. Through usability testing, we measured user experiences, task completion rates, and identified both strengths and weaknesses. Recommendations for improvements are proposed to enhance user experience, suggesting essential features for better collaboration and functionality.

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Evaluating Google Wave Usability: Insights and Improvements Needed

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Presentation Transcript

  1. Usability ofGoogle Wave Kody Cummins Adam Heleine Jenn Hughes Mike Roche

  2. "overhyped disappointment for the first generation of users" “No one can figure out how to use it effectively" “dismal usability" “Humans may not be able to comprehend"

  3. Follow-Up Procedure Closing Thoughts

  4. Comparison to Other Systems • Strengths and Weaknesses

  5. Important Features of a Collaborative System Based on Collaborative Needs

  6. Comparisons

  7. Usability Testing We conduct these tests to measure the user's experience when interacting with a product or system-whether a Web site, a software application, mobile technology, or any user-operated device. Purpose of Usability Testing

  8. What are we able to Measure?

  9. Task List for Users

  10. Procedure for Test Start User at Home Page Give User 1 of 5 Tasks

  11. Follow-Up Procedure Closing Thoughts

  12. The Data OutlineUsa.xlsm

  13. Findings

  14. Google Wave Ratings Based on comparison of scores of a test taken this week Based on Participants Thoughts on Google Wave Ability to Learn similar steps in tasks Based on number of errors per task Based on count of Failures

  15. Proposed Design Improvements

  16. Emergency System • Research Collaboration Proposed Google Wave Uses

  17. Conclusion Start User at Home Page • Although Google Wave has greatly advanced group collaboration tool, if the usability is not changed soon it could soon fall into the black hole of internet failures. Give User 1 of 5 Tasks

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