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EAC Quarterly Meeting Summary - Improving Aviation Services

The meeting details initiatives by Team 1 on communication channels, Team 2 on uniform policy, and Team 3 on customer service enhancements for Aviation Department. Stay up-to-date on airport service improvements!

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EAC Quarterly Meeting Summary - Improving Aviation Services

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  1. Department of Aviation EAC

  2. What Time Is The EAC Meeting?

  3. EAC Quarterly MeetingJune 19, 2012 • The meeting will come to order • Secretary, please read the minutes of our last meeting, thank you, minutes have been approved as read.

  4. Team 1Communications • We have a EAC phone line for our co-workers to communicate their ideas and concerns. • We placed EAC signs, drop boxes and opportunity/innovation forms at all Aviation locations (Administration, Airfield Maintenance, Dallas Executive, Facilities and Operations) • The website will be up and running July 2012.

  5. Team 2Uniforms • We completed the Uniform Policy, it was approved by Mark Duebner, Director. • We presented the Uniform Policy at the Director’s staff meeting. • Copies of the Uniform Policy was distributed to all managers and supervisors.

  6. Even the EAC is Uniformed

  7. Team 3Customer Service • We walked from the parking garage to Terminal 2 to view the signage as a passenger. • We made suggestions to Karen Kavanagh, Project Coordinator for LFMP. • New and additional signage will be placed as soon as we get them from the printers.

  8. The Information Booth“Customer Service Station”

  9. Team Members Meet To Discuss Airport Signage

  10. Transportation • We’re still environmentally friendly as we move about the airport and greet our passengers.

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