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R esponsively Listen E xpress emotions with control D on’t change the subject

R esponsively Listen E xpress emotions with control D on’t change the subject D on’t Interfere A sk Questions L ook at the other person. Montgomery’s LADDER. REACTION. EVALUATION. INTERPRETATION. SENSING. SIER 4-Stage. AURAL. VISUAL. Covertly responding to. Retaining.

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R esponsively Listen E xpress emotions with control D on’t change the subject

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  1. R esponsively Listen E xpress emotions with control D on’t change the subject D on’t Interfere A sk Questions L ook at the other person Montgomery’s LADDER

  2. REACTION EVALUATION INTERPRETATION SENSING SIER 4-Stage

  3. AURAL VISUAL Covertly responding to Retaining Organizing Assimilating Selecting Hearing The Unitary-Receptive Process of Listening

  4. Filters Organizational Attitudes Previous Experiences Values Bias Role RESPONDING R E M E M B E R HEARING The HURRIER Model

  5. Hearing/Seeing Perception Discrimination From Source Hearing/Seeing Perception Discrimination *Attention *Sound Isolation *Language Recognition *Primary Meaning Assignment *Integration of Experiences (understanding) *Secondary Meaning Assignment (interpretation) *Evaluation *Retention Affective Cognitive *Perceived Strong Purpose to Listen and/or Intrinsic Movitation Emotional Control Maturation and Communication Climate RESPONSE

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