Evolution of Control Centers: A Brief History and Design Considerations

1. Electronic Environments Control Centers The Focal Point Of Every Mission Critical Facility A Brief History….

2. Shearson Lehman American Express - 1985 • Mainframe Operations • Network Control - Monitoring 2 Front End Processors • Open StyleSpace Savings

3. Citibank - Manhattan, NY • Network Operations Control Console • Exhaust Fans in the Base, First Tier & Second Tier Sections

4. American Express - Phoenix, AZ • Mainframe Ops / Network Ops / Print Area / Customer Support • Consolidation of Areas for increased communications • Introduction of Large Screen Technology

5. American Express - Phoenix, AZ • Mainframe Operations • Increased “Line of Sight” to all monitors with less movement • Reduced Staff

6. IBM (ISSC) / Kodak - Rochester, NY • Mainframe Operations • 80 Monitors / 40 Linear Feet • Rear Access

7. Federal Reserve Bank - Richmond, Virginia • Mainframe Operations • Network Operations • Customization • Glare Caused by Outside Light

8. Corestates - Philadelphia, PA • Mainframe Operations / Network Operations • Supervisors Look Over Operations

9. Fidelity Investments - Texas • Work Surface Lighting • Increased Keyboard Placement and Flexibility

10. Reuters - Hauppauge, NY • Overlooking the Enterprise • Reduced Height Consoles for “Line of Sight” While Seated

11. Space Planning • Control Room Design in Relation to Corporate Objectives & Goals • Console Layout • Central Grouping of Main Operations Staff • Interdepartmental Adjacencies for Increased Communications • Key Positioning of Supervisory Staff For Line of Sight • A/V Wall Forward or Segregated per Functional Requirement • Library • Meeting Table • Shift Overlap • Shared Workstations • Lockers • Access, Egress, Entries & Exits

12. Baxter Travenol - Illinois

13. Prudential Securities - Manhattan, NY

14. Workstation Design & Ergonomics (A Compromise) • Operations Control • Typically a Multi-Tiered Environment • Shared Workstation Per Shift • Command Center Workstation Design • Number of Monitors to be Monitored • Number of Operators Prime Shift • Single, Double, Triple Tier Determinations • Monitor Layout by Application and Ease of Movement • Writing Surface Needs • Storage Needs • Keyboard Placement & KVM Switching Options • Workstation Lighting

15. Computer Associates - Islandia, NY

16. IBM - Melville, NY

17. Barnett Bank

18. Work Station Design & Ergonomics (A Compromise) • Network Operations Center (NOC) • Typically a Single Tier Environment • Possibly a Common Multi-Tier Area to Walk-Up & Access • Individual Workstation Design • Open or Enclosed Style • Number of Monitors per Operator Workstation • CRT’s or Flat Screens (Future Plans and Accommodations) • Number of CPU Accommodations Needed in Base • Number of Operators (Prime Shift) • Shift Overlap • Writing Surface Needs - Return Worksurfaces • File & Binder Storage Needs • Workstation Lighting • Base Section Cable Management - Voice / Data / Power / Misc

19. IBM - Boulder, Colorado • Line of Sight

20. The Depository Trust & Clearing Corporation - Manhattan, NY

21. Atlanta DOT - Atlanta, Georgia

22. Large Screen Technology • Today’s Choices • Direct View Monitors • Standard Television Design • Flat Panel Technology • Plasma • LCD • Projection Technology • Front Projection Systems • Rear Projection Systems • Cube Wall Systems

23. Lehman Brothers - Jersey City, NJ • Front Projection

24. Teligent • Rear Projection

25. Teligent • Direct View Monitors

26. The Associates - Texas • Rear Projection • Direct View Monitors

27. Large Screen Technology • Resolution (Clarity) • Screen Manipulation & Switching • Master Control Systems • Hard RGB Switching • Video Wall Processing • KVM Integration • Audio • Cable & Satellite Feeds

28. Facility Planning • Adjacency Analysis - Air Handling Units & PDU’s • Established Elements - Columns, Ceiling Height, Non Raised Floor, Etc.. • Electrical Requirements • Heat Load Assessment • Access, Egress, Entries & Exits - ADA Requirements

29. Computer Associates - Islandia, NY • Lighting

30. Corecom - PA • Rear Projection • Digital Clocks

31. Globix - Manhattan, NY • Cube Wall System • Video Wall Processing

32. INTERIOR DESIGN • Lighting • Carpet • Acoustics • Seating • Matching Finishes (Room Motif)

33. Concept NOC / Computer Rendering

34. ISO - Jersey City, NJ - Call Center • 50” Plasma Screens - Yoke Mounted

35. Metro Transit - Minnesota • Open Design Console for Flat Screen or CRT

36. Verizon - Dallas, Texas • Rear Projection • Video Wall Processor • Open Design Console

37. Verizon - Dallas, TX • Privacy Panels for Accoustics • White Board • CNN / Weather (NTSC Signal)

38. EMC - Hopkinton, MA • 42” Plasma Screens • Open Design Console - Trading Desk Design • Flat Screen Desktop Monitor Attachment Arms ( Fixed / Articulating)

39. Network Solutions • Flat Screen Desktop Monitor Attachment Arms (Articulating) • Centered Monitor sits on its own “Tilt & Swivel”

40. Prudential Securities - Manhattan, NY • Trading Floor

41. The New York Mercantile Exchange - Manhattan, NY • Project Management

42. The New York Mercantile Exchange - Manhattan, NY • Commissioning

43. Cairo & Alexandria Stock Exchange - Cairo, Egypt

44. The New York Stock Exchange - Manhattan, NY • Cable Management • Viewing Angles

45. The New York Stock Exchange - Manhattan, NY

46. The New York Stock Exchange - Manhattan, NY • Internet Operations Center (IOC) • Non Raised Floor Environments

47. Super Booth - Morgan Stanley Dean Witter On The Floor of The New York Stock Exchange - NY

48. Super Booth - JP Morgan On The Floor of The New York Stock Exchange - NY

49. Presentation Room IBM - Boulder, Colorado

50. Crisis Management Center Computer Associates - Islandia, NY