1 / 131

Excellence: Innovate Or die Tom Peters/24 March 2011 Santo Domingo

Excellence: Innovate Or die Tom Peters/24 March 2011 Santo Domingo. Excellence !. Conrad Hilton ….

tommyjohnson
Télécharger la présentation

Excellence: Innovate Or die Tom Peters/24 March 2011 Santo Domingo

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Excellence: Innovate Or die Tom Peters/24 March 2011 Santo Domingo

  2. Excellence!

  3. Conrad Hilton …

  4. Conrad Hilton, at a gala celebrating his career, was called to the podium and asked,“What were the most important lessons you’ve learned in your long and distinguished career?”His immediate answer …

  5. “remember to tuck the shower curtain inside the bathtub.”

  6. Safety! Quality! Execution! Excellence!

  7. Excellence1982: The Bedrock “Eight Basics” 1. A Bias for Action 2. Close to the Customer 3. Autonomy and Entrepreneurship 4. Productivity Through People 5. Hands On, Value-Driven 6. Stick to the Knitting 7. Simple Form, Lean Staff 8. Simultaneous Loose-Tight Properties”

  8. “Breakthrough” 82* People! Customers! Action! Values! *In Search of Excellence

  9. “Mr. Watson, how long does it take to achieve excellence?”

  10. “One minute. …”

  11. “One minute. You make upyour mind to never again do something that is not excellent.”

  12. Excellence.Always. If notExcellence,what?If notExcellencenow, when?

  13. “Excellence … can be obtained if you: ... care more than others think is wise; ... risk more than others think is safe; ... dream more than others think is practical; ... expect more than others think is possible.” Source: Anon. (Posted @ tompeters.com by K.Sriram, November 27, 2006 1:17 AM)

  14. The greatest dangerfor most of usis not that our aim istoo highand we miss it,but that it istoo lowand we reach it.Michelangelo

  15. “Whenever anything is being accomplished, I have learned, it is being done by a monomaniac with a mission.”—Peter Drucker

  16. Value Added!

  17. More Moore

  18. IBM: $55B**IBM Global Services/“Systems integrator of choice”

  19. MasterCard Advisors

  20. “You are headed for commodity hell if you don’t have services.”—Lou Gerstner, on IBM’s coming revolution (1997)

  21. Huge:Customer Satisfactionversus Customer Success

  22. 342,8004,000,000+2,500,000+6716

  23. “Where do you want people to endup? What three things would you like people to do? What would constitute ‘Wow” success?”

  24. “Here are the topics I will talk about ….”

  25. “Which of these topics make sense—or don’t? How can I tailor ___, ___, ___ to your needs?”

  26. “It’s always showtime.”—David D’Alessandro, Career Warfare

  27. Up,Up,Up, Upthe Value-added Ladder.

  28. “The leading Indian outsourcers reckon that the key to their long-term prosperity is bagging ever larger deals and moving ever higher up the value chain.”—The Economist/01.11.2003

  29. Mighty Mittelstand!

  30. “Mr. Foster and his McKinsey colleagues collected detailed performance data stretching back 40 years for 1,000 U.S. companies.They found thatnoneof the long-term survivors managed to outperform the market. Worse, the longer companies had been in the database, the worse they did.”—Financial Times

  31. “Data drawn from the real world attest to a fact that is beyond our control:Everything in existence tends to deteriorate.”—Norberto Odebrecht, Education Through Work

  32. #4 Japan#3 USA#2 China#1 Germany

  33. MittELstand* ** *“agile creatures darting between the legs of the multinational monsters"(Bloomberg BusinessWeek, 10.10) **E.g. Goldmann Produktion

  34. Retail Superstars: Inside the 25 Best Independent Stores in America—by George Whalin

  35. Jungle Jim’s International Market, Fairfield, Ohio: “An adventure in ‘shoppertainment,’as Jungle Jim’s call it, begins in the parking lot and goes on to 1,600 cheeses and, yes, 1,400 varieties of hot sauce —not to mention 12,000 wines priced from $8 to $8,000 a bottle; all this is brought to you by 4,000 vendors. Customers come from every corner of the globe.” Bronner’s Christmas Wonderland, Frankenmuth, Michigan, pop 5,000:98,000-square-foot “shop” features the likes of 6,000 Christmas ornaments, 50,000 trims, and anything else you can name if it pertains to Christmas. Source: George Whalin, Retail Superstars

  36. “Be the best. It’s the only market that’s not crowded.”

  37. TGRs!

  38. Conveyance: Kingfisher Air Location: Approach to New Delhi

  39. “May I clean your glasses, sir?”

  40. Stew’s fish story

  41. <TGWand …>TGR[Things Gone WRONG-Things Gone RIGHT]

  42. Bag sizes = New markets: $B Source: PepsiCo

  43. Women Rule!

  44. “Forget China, India and the Internet: Economic Growth Is Driven by Women.” Source: Headline, Economist

  45. W = 25T > 2(C + I)* *Women = $25 trillion > twice China + India combined

  46. “Women arethemajority market”—Fara Warner/The Power of the Purse

  47. Women as Decision Makers/Various sourcesHome Furnishings … 94%Vacations … 92%(Adventure Travel … 70%/ $55B travel equipment)Houses … 91%D.I.Y. (major “home projects”) … 80%Consumer Electronics … 51%(66% home computers) Cars … 68% (influence 90%)Allconsumer purchases … 83%Bank Account … 89%Household investment decisions … 67%Small business loans/biz starts … 70%Health Care … 80%

  48. *Women decide.*Women save.*Women spend.*Women rule.

  49. *Women decide*Women save*Women spend*Women rule*In the developed world*In the developing world*The trend is accelerating

  50. The TV remote control!

More Related