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LEC Metrics

LEC Metrics. Background Currently 139 metrics across 25 areas Agreed/developed by Capital Ambition’s Efficiency Board/Efficiency Sub Group Mostly cost, satisfaction and productivity indicators Definitions developed for each indicator

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LEC Metrics

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  1. LEC Metrics • Background • Currently 139 metrics across 25 areas • Agreed/developed by Capital Ambition’s Efficiency Board/Efficiency Sub Group • Mostly cost, satisfaction and productivity indicators • Definitions developed for each indicator • Manual data collection – single contact who distributes around borough • Data covers 2008/09 • 18 boroughs have provided information

  2. LEC Metrics • Outputs • Challenge team & borough receive: • Full data set – anonymised • Borough data by individual metric RAG to the median (top quartile green, • bottom quartile red) • Top 5 and bottom 5 areas identified

  3. LEC Metrics

  4. LEC Metrics HR Metrics 16 indicators covering three areas: Workforce productivity Absence Turnover Borough headcount HR Staff Commissioner and user satisfaction index Management practice indicator Agency staff Rate Cost Recruitment process Online applications Still in post after 12 months Cost Size of recruitment team

  5. LEC Metrics • Issues • Time consuming to complete • Definitions interpreted differently • Issues with comparability of data • Data needs in-depth quality checking

  6. LEC Metrics • Future developments • Metric set being reviewed and reduced to approx 70 • indicators (10 - HR) • Definitions being reviewed • New definitions checked by ‘expert group’ • Better and quicker response from authorities • Borough no longer RAG to median • New methodology - indexed to median • Move towards data being identifiable by borough

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