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Avaya Communication Manager Branch Gateways

Avaya Communication Manager Branch Gateways. Speaker Name. Avaya, the Leader in Business Communications. We enable businesses, large to small, to communicate, compete, conquer Century of experience and innovation in our DNA

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Avaya Communication Manager Branch Gateways

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  1. Avaya Communication Manager Branch Gateways Speaker Name

  2. Avaya, the Leader in Business Communications • We enable businesses, large to small,to communicate, compete, conquer • Century of experience and innovation in our DNA • Today: #1 positions in IP telephony, contact centers, mobility solutions, and services • Avaya Labs, leader in communications software sciences: 1,800+ patents • Pioneered voice mail, IVR, skills-based call routing, unified communication, CTI, audio conferencing,virtual LAN • 1 million customers -- 90% of FORTUNE 500®rely on Avaya • 20,000 people in 50 countries • 2,500 Business Partners 2

  3. Agenda • Avaya Communication Manager Branch Solutions • Extending Intelligent Communication Applications throughout the Enterprise • Communication Manager Branch Gateways • Overview • G450 Gateway • G700 Gateway • G350 Gateway • G250 Gateway • IG550 Integrated Gateway • Survivability • Enterprise Survivable Servers • Local Survivable Processor (LSP) • Local Branch Survivability (SLS) • Backup for WAN Failures • Manageability • Managing the Branch Network New in CM5.0

  4. Extend Intelligent Communications Throughout the Enterprise with Communication Avaya Manager Branch Solutions • Intelligent Communications • Make people more productive, processes more intelligent, and customers more satisfied by extending intelligent communications applications to your branch offices • Reduce infrastructure and management costs by collapsing multiple branch systems into a single set of centralized applications • Enable desktop mobility where any employee can work from any location • High Availability and Security • Proactively ensure business communication applications meet mission-critical voice expectations • Deliver greater levels of survivability with a highly reliable architecture, automatic failover, alternative routing, and local branch survivability • Open Interoperability • Implement an open, standards based solution that enables interoperability to support a multi-vendor environment

  5. Avaya Communication Manager Branch Solutions Enable the Branch Employee • Access to the enterprise-wide business communications applications such as messaging, audio conferencing, and more provide a more collaborative environment for branch employees. • Branch employees can have their number follow them when they need to work in HQ or other branch locations. • Allow customers who call local branches reach the right resource no matter where in the enterprise that resource is located. Branch office employees can operate more effectively by leveraging the enterprise communications applications

  6. Avaya Communication Manager Branch Solutions Help Lower Costs • Moves, adds and changes become almost automatic for employees who move from a headquarters location to a branch or between branches. • Network/system management is simplified with centralized management tools and applications. • Network costs can be reduced significantly by using both WAN and telephony services more effectively. • Reduce training and support costs with consistent capabilities across the entire enterprise. Branch office solutions provide a lower Total Cost of Ownership with a single set of centralized communications applications to manage and maintain

  7. Charter Steel Gains Value with AvayaIntelligent Communications Provides Customer Service Excellence Challenge: Improve employee communications and customer service Solution: Avaya Communication Manager Branch solution with Avaya MultiVantageTM communications applications used for better information sharing and faster decision making between multiple sales offices and field deployed technicians • Presence, extension to cellular, integrated messaging, video and audio conferencing, and Communication Manager capabilities • Network Readiness Assessment ensured a smooth migration, and improved continuity & efficiency Value Created: Centralized systems, applications improved collaboration between sites and customers • 95% Just In Time delivery rate, 20% better than industry • $1M+ productivity and cost saving • 10% Year-on-year reduction in network costs Competitive Advantage “ Our customers care about on-time delivery, zero defects and zero downtime. These expectations depend on our ability to flawlessly execute our customer services processes, and that’s really our competitive advantage." Tony Bares, IT Manager, Charter Steel Auto Gallery

  8. Agenda • Branch Solutions • Communication Manager Branch Gateways • Survivability • Manageability

  9. The Avaya Communication Manager Branch Gateways A flexible solution that extends business communications applications to branch locations, or a powerful stand-alone system to serve a single location • Communication ManagerBranch Gateways provide an all-in-one, centrally managed solution for branch offices that are part of a large enterprise. • Up to 250 gateways can be supported by the Avaya S8500 or S87XX Media Server. • Part of the Avaya mid-market solutions • Up to 5 gateways can be supported by the Avaya S8400. • Up to 10 gateways can be supported by the Avaya Multi-vantage Express • Digital and analog trunking provides local access. • An Ethernet WAN port (on the G450/G350/G250) or pluggable WAN modules provide flexibility for network designs and deployments. • Multiple survivability options provide greater availability without excessive redundancies or bandwidth requirements.

  10. Modular Messaging Call Control Centralized Distributed Communication Manager Distributed Architecture Consolidated, Converged Voice & Data (LAN/WAN) Centralized Architecture S8300/G450 G350 w/ LSPs G450 w/LSP

  11. Avaya Communication Manager Branch Gateways New: GA January 08 Communication ManagerBranch Gateways provide an all-in-one, centrally managed solution for branch offices that are part of a large enterprise.

  12. G450 Media Gateway • Next Generation Media Gateway for • Branch offices of mid- and large enterprises (w/S8XXX Servers) • Mid-market standalone (w/S8300 or S8500 Server [PE]) • Small campuses (w/S8500 Server [PE]) • Small-Mid Call Centers • Part of the Avaya H.248 Gateway portfolio (G250/G350/G700/IG550) • Scalable, modular platform

  13. Key Points • G450 capacity is determined by the server and by the traffic pattern • The G450 is not stackable, but multiple gateways can be deployed in a single location and controlled by single LSP • Two base offers: • G450-MP20 for the small to mid-size branch • G450-MP80 for the mid- to large size branch • Feature set of the G350/G250 • Supported by CM 5.0 and above

  14. G450 Modular Design 3U chassis, 19” rack, desktop or wall-mount Field removable main board FAN Tray Eight Media Module Slots G700 compatible Support one S8300 Support up to 8 Voice and up to 3 WAN modules

  15. G450 FRUs DSP Resources Field-removable Main Board • Main Board interfaces • 2 Triple Speed Ethernet LAN interface • 2 Fast Ethernet WAN interface • Contact closure Adjunct • ETR port • Console and Services ports • 2 USB ports (for modem and Flash Drive) • Compact Flash slot*(future use) • DSP Resources • modular (plug in to the G450 Main Board) • Up to 4 board on one main board • 2 flavors: 20 channels and 80 channels • supported Codecs : G711, G729,G726 • Support SRTP and AES encryption • No performance hit due to Compression or encryption G450 Power Supply G450 Fan Tray Power: 400 Watt Up to two PSUs in one G450 Dual, redundant, modular power supply. One Power supply support fully loaded G450

  16. The Avaya G700 Media Gateway Optional: Media Server for Stand Alone operationor Local Survivable Processor (S8300) One slot for LAN/WAN connectivity Two Fast EthernetPorts Console Port Four (4) Media Module slots for telephone and digital trunks • The G700 gateway can function either as a stand alone system or as a gateway extending a centralized system out to a remote location • Supports 450 stations/450 trunks (w/S8300) • Up to 10 G700 can be stacked to support higher number of ports

  17. The Avaya G350 Media Gateway Optional: Media Server for Stand Alone operationor Local Survivable Processor (S8300) One slot for high density (24 port) digital telephone or PoE LAN module Four (4) Media Module slots for telephone, digital trunk or WAN interfaces Analog Station & Trunk ports One LAN and one WAN Ethernet Ports Console Port, USB & Contact closure • The G350 gateway can function either as a stand alone system or as a gateway extending a centralized system out to a remote location • capacities: • Standard supports up to 40 telephones and 40 trunks • Enhanced supports up to 72 telephones and 60 trunks (CM3.1.2); More than G350 can be installed at one location. • The G350 has module slots to allow support for multiple configurations • WAN connections are supported through a WAN Ethernet port or through a media module, both supported by robust WAN routing capability

  18. Optional: Local Survivable Processor (S8300) Optional: WAN Media Module (MM340/342) WAN Ethernet Console Port, USB & Contact closure PoE switch For IP Phones AnalogStations CO or BRI Trunks The Avaya G250 Media Gateway • The G250 gateway can function either as a stand alone system or as a gateway extending a centralized system out to a remote location • The G250 gateway is very similar to the G350, but with fixed interfaces • WAN connections are supported through a WAN Ethernet port or through an optional media module (T1/E1 or USP), both supported by WAN routing capability

  19. PSTN IP WAN The IG550 - Integrated Branch Networking • Avaya IG550 gateway software & hardware embedded in new Juniper J-Series services routers • Ideal for branches up to 100 users • Delivers converged voice, video and data • One-box telephony/routing/security branch office solution • Easy to deploy & manage, competitive TCO • High sustained network performance and security (Juniper) • Survivable access to feature rich, centralized communications applications, including survivability (Avaya) • Expanded customer deployment choices • Complements other Avaya Gateways and Juniper products • New J-Series products already “Avaya Voice Ready”

  20. Telephony Gateway Module (TGM) Targets 2 to 100 users Local survivability, PSTN connectivity Rich feature set Access to central Communication Manager and other communications applications Complementary with other Avaya gateways Security: full media encryption Call Center agents supported 6-party meet-me conferencing Local music-on-hold & voice announcements Telephony Interface Modules (TIM) Analog, T1/E1, PRI and BRI options Simplified Management Joint Installation Tool, HP OpenView support Centralized Avaya Integrated Management Any slot TGM TIMs H.248 Gateway Trunk/Line Card H.248 Telephony Gateway Module 2 analog trunks and 2 analog stations Modular DSP, memory expansion Trunk/Line Card Analog: 4 trunks, 4 stations T1/E1 or PRI trunks 4 BRI trunks Avaya IG550 Integrated Media Gateway Choice of Telephony Interface Modules

  21. PSTN PrivateIP IP-VPNby a Service Provider VPN over Public IP FrameRelay LeasedLine IP orMPLS QoSIP PublicInternet xDSLCable • T1/ E1 • Universal serial (X21 / V35) Secure VPN tunnel Multiple WAN and PSTN Options Provide Flexibility and Enable Survivability Traditional IP-VPN* based *VPN is not supported in the G700

  22. 2) Protect against Disasters ESS – Enterprise Survivable Servers PSTN 3) Local SurvivabilityStandard or LSP- includes peripherals Designed for Business Continuity MAIN DATA CENTER BACKUP DATA CENTER Room #1 Room #2 Primary hot-standby servers ESS / LSP server Intelligent overlay 1)Preserve control from Primary Server • Hot-standby servers • Multiple IP interfaces with hot-standby redundancy • Link Bounce Recovery • Gateway WAN backup, PSTN overflow, modem dial backup Up to 99.999% availability - less tan 5mn down time per year High Availability without Complexity

  23. Agenda • Branch Solutions • Communication Manager Branch Gateways • Survivability • Manageability

  24. Local Survivable Processor (LSP) Provides 100% of the Avaya Communication Manager Features • For critical branch operations, an S8300 Media Server can be optionally installed in the local branch gateway to provide 100% of the Avaya Communication Manager feature set • System translations are regularly downloaded to all branch local processors so telephone, trunking, and system programming is up to date if the local processor needs to take over Slot for an optional Local Survivable Processor

  25. Transitioning to/from Back-up Modes • Connection Preserving Failover/Fall back • Existing stable calls where the talk path exists between two or more parties are not dropped when the media gateway fails over to another server or falls back to the primary server • Connection cannot be preserved for: • calls that are not in stable state (on-hold, ringing, etc.) • calls using IP or ISDN-BRI trunks, or ISDN stations • Auto Fall-back to Primary Connection • The Media Gateway will automatically reconnect to the primary server when available after having failed over to the Local Survivable Processor (LSP) • Automatic reconnect can be administered to allow for orderly return to service without manual intervention

  26. Standard Local Survivability • Available only at the G250 ,G350,G450 and IG550 • Basic telephony is provided at the branch if connection to a server running the Avaya Communication Manager cannot be achieved • Cost effective survivability for price sensitive customers: • No need in S8300 • The gateway continuously attempts to reconnect and when possible will automatically reconnect to a server • The Provisioning and Installation Manager (PIM) is recommended for • configuration • configuration sync between CM and SLS *

  27. SLS Feature Summary- Trunk Interfaces- • Supports PSTN trunks (inbound/outbound) • Analog loop-start • Analog ground-start • Analog DID • ISDN BRI (all 25 country codes) • ISDN PRI (all 25 country codes • T1 Robbed-bit trunks (co and tie) • E1 CAS trunks • Trunk protocol state machines are based in SLS code in the gateway • Ported ISDN protocol stack from CM • Contact closure supported for G250, G350,G450

  28. SLS Feature Summary- Station Types - • Supports calls between local stations and to/from local PSTN trunks • Local station support includes: • Analog • DCP • IP phones • IP Softphone (Road Warrior app) • H.323 Gatekeeper for local (co-located IP phones to register with • G250 supports max of 12 IP stations • G350 supports max of 72 IP stations • G450 supports max of 240 IP stations • IG550 supports max of 100 IP stations

  29. SLS Feature Summary- Station Call Capability- • Upon failure to connect to the IP routed WAN, the gateway becomes a local branch “island” under the control of the SLS call engine and SLS routing tables. • Supports local station to local station calls. • Supports local station to local trunk calls. • All calls covered by a simple call detail recording in Syslog format • 72 hours of call records • Stations have Class-of-Restriction (COR) • Emergency, Internal, Local, Toll, Unrestricted • Same extension number plan as CM (max of 13 digits) • Same password

  30. Modem Dial Backup • Modem dial backup feature provides an alternative backup path to the central location to maintain call control at the branch in the event of WAN Link or Router failure • Supports dialup backup to the enterprise-owned routers • Supports dial-up to an ISP using IPSec-VPN tunnel • Supports routing protocols • The same modem can be used for dial-in by Services when not in use for backup • Not available in the G700

  31. Modem Dial-up Backup - Branch Office Survivability for WAN or Router Failures Communication Manager Router Central Data Applications Primary Link Failure IP Phones WAN FE Gateway IP IP Phones Router Analog Modem Analog Modem Voice Bearer Media Gateways H225 Workstations Emergency Analog Phone H248 Control Digital/Analog Trunks Analog Phones PSTN DCP Phones Central Location Branch Location

  32. Agenda • Branch Solutions • Communication Manager Branch Gateways • Survivability • Manageability

  33. Branch Provisioning & Administration Tool • Provisioning & Installation Manager (PIM) • Centrally manage 100s of locations with ease • Template driven tool • Configure access router, VPN, IPT gateway, DHCP server • Configure fail-over operation modes • New addition to the AvayaIntegrated Management suite

  34. Firmware Management for Distributed Systems Remote Location Internet Gateway CustomerNetwork Software Update Manager http://support.avaya.com • Software Update Manager (SUM) displays inventory and provides analysis • SUM checks Avaya’s Web site for new firmware versions and highlight outdated devices • SUM downloads new firmware versions into “library” • Administrator schedules downloads to gateways • IP Phones in branch pick up new releases from local gateway (scheduled by SUM administrator) and not over the WAN

  35. Branch Network Management • Multi-site and Secure Access Administration • Centralized user authentication/authorization • Multiple levels of custom access privileges • SSH key management • Logging of administrator transactions • Managing VoIP quality in a distributed branch architecture • VoIP Monitoring Manager allows real-time monitoring of calls over the IP WAN • Avaya CNA and ANS technology proactively enables IP telephony over the WAN • Responds to “black-out”, “brown-out” conditions • 20%-50% bandwidth cost savings vs. private WANs • Reduce bad minutes by up to 99% • Increase performance from 2x to 10x • Enables VoIP over VPNs without network upgrades

  36. ISP C ISP B ISP A Internet Private WAN LAN Converged Network Analyzer Firewall/VPN LAN Firewall/VPN CNA Regional Offices LAN Headquarters Branch Offices • Monitors edge to edge path performance through the IP WAN and reports any impact on IP telephony and other business-critical applications • Quickly identifies and helps troubleshoot WAN performance problems between sites • Reports whether your WAN service provider is meeting the terms of your SLA

  37. ISP A ISP B ISP C Internet Adaptive Path Controller Regional Contact Center Headquarters MPLS Branch Offices • Leverages redundant WAN connections to avoid problems that impact IP telephony and other applications • Better voice quality, increased overall application availability • Reduced help desk calls, fewer unnecessary ESS or IGAR failovers • Integrates directly with the IP network infrastructure • Traffic can be shifted away from outages and “brownouts” (latency, loss, jitter) in as little as one second for call preservation • Optimization for just IP telephony or all types of application traffic

  38. Q & A Thank you 38

  39. 39 © 2008 Avaya Inc. All rights reserved.

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