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Johannus Support: Your Go-To Aftersales Assistance for Organs

Get expert help from Johannus Support for general questions, technical requests, service support, manuals, parts replacement, and repairs. Contact us via email, phone, Skype, or our website with all necessary information for a prompt and efficient service protocol.

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Johannus Support: Your Go-To Aftersales Assistance for Organs

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Presentation Transcript

  1. Aftersalesdepartment • General questions • Specific technical requests • Service support • User manuals/schematics (www.johannussupport.com) • Replacement parts • Part repair

  2. Contact • Mail : aftersales@globalorgangroup.com • Phone : +31 318 637403 • Skype : joh.service • Website : www.johannussupport.com

  3. Necessary info • Organ type • Serial number • Clear problem description • Headphone behaviour • Involved stops list • Ticket number if one is assigned

  4. Ordering service parts • Provide all details • Order at : aftersales@globalorgangroup.com • Read the information sheets • Compare configuration with original part

  5. Service protocol Incoming request Collect information Contact Aftersales Inform customer Plan a visit (if necessary)

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