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The Clearing House manages a waiting list and matches verified rough sleepers to approximately 4,000 available studio and one-bedroom flats, including Housing Association properties. Eligible participants receive a fixed-term tenancy for two years, with support from Tenancy Sustainment Teams (TSTs) that assist with maintaining your home, general life skills, and employment readiness. After 18 months, tenancy reviews are conducted to assess continued support needs. This program is designed for those seeking stability and independence while navigating housing options.
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Introduction • What is The Clearing House? • What are TSTs? • Is this for me? • What happens next? • The future
What is the Clearing House? The Clearing House • Manages a waiting list • Matches rough sleepers to flats It is made up of: • Approx 4000 properties • Studio flats and one-bed flats • Housing Association properties You will receive: • A Fixed term tenancy for 2 years, which will be renewed if you still require support. • TST support to live in the flat
TSTs - What are TSTs? TSTs are Tenancy Sustainment Teams They will help and support you to work towards your goals. • General support needs • Education, Training and Employment • When you are ready, they will discuss move-on options with you
Maintaining a tenancy Living independently Health Utilities Money advice Benefits advice General support TSTs – general support
TSTs - education, training and employment If you are considering training or employment they will assist you with: • Courses or training programmes • Applications • Career advisers • Job search • In work benefits • In Education benefits
TSTs - move on TSTs will help you to: • Review your support needs, and assist you to renew your tenancy if you still require support • Recognise when you are ready to move • Understand the options • Access independent accommodation • Get ready to move
Is this for me?Eligibility • A verified rough sleeper on CHAIN • Require some support to maintain a tenancy • Willing to work with the TST • Understand that you have a tenancy for as long as you need support (A fixed term AST, renewed every 2 years) • Expected to move when you no longer require support • Encouraged to attend TB screening
What Happens Next?Being referred to the Clearing House Your current worker will submit a Clearing House application form. This will identify: • Support needs • Future work with the TST • Where you want to live (at least 2 Boroughs) • Mobility issues or a disability • Pets • Partner
Redbridge Havering City Kingston Sutton Clearing House Map of Average Waiting Times Blue – 6 months or less Red – between 6 and 12 months Yellow – between 12 and 18 months Grey – we have housed very few people in these areas
What happens Next?Getting an offer of accommodation… • Nomination • Meet with TST/Housing Provider • Viewing & Decision • One nomination only • Refusing a nomination • Appealing a decision • Accepting a nomination
The Future After 18 months, there will be a tenancy review This will result in two options: • If you continue to need support your tenancy will be renewed for a further fixed term 2. If you no longer need support your TST will help you to move on to a PRS flat