WorkPlace Etiquette

1. WorkPlace Etiquette By: Jennifer L. Frey

2. Definition of Etiquette • Etiquette - n: rules governing socially acceptable behavior. • The conduct or procedure prescribed by authority to be observed in social or official life. • The practices and forms prescribed by social convention or by authority.

3. Etiquette is found in many areas of daily life *Workplace *Boating *Golf course *Driving a vehicle *Telephone *Email, letters, memos *Air travel *Sports *School

4. The why’s of Etiquette? • To avoid negative confrontation • To avoid politics, i.e., in the office, on the golf course, on the highway, traveling by boat, flying in the air. • To communicate effectively with an opposing opinion of another person(s). • To be organized and in a uniformed way.

5. Misunderstandings among co-workers lead to workplace tension Whether you work for a small non-profit organization, a giant multi national corporation, or something in-between, chances are you spend many hours a day in close proximity to other people.

6. Workplace etiquette - why is IT so important? • Avoid work-place tension • To avoid employee stress • Avoid misunderstandings • Employee job satisfaction • Increase productivity • Get the job done • To make the workplace a happy, stress-free place

7. Sound Monitor the volume of conversations Keep personal telephone conversations and emails to a minimum Maintain privacy - keep all workplace conversations professional Avoid interruptions DON’T GOSSIP! Sensory reminders of how to get along in the workplace

8. Sensory reminders of how to get along in the workplace Scent • Be sensitive to scents and smells surrounding you, i.e. perfumes, cologne • If eating at your desk avoid eating foods strong in smells and aromas - can become unpleasant

9. Sight Keep your personal workspace clean and neat at all times Use shared areas with respect and courtesy - clean up after yourself Sensory reminders of how to get along in the workplace

10. Getting to the top! • Positive attitude • Willingness to help • Mutual respect • Compromise • Punctuality • Professional dress • Respect for others opinions • Teamwork

11. Getting to the top - continued! • Show appreciation or give credit for a job well done • Speak well of your co-workers • Try not to step on anyone’s toes, or hurt anyone’s feelings • BE COURTEOUS!

12. Dilbert - what to say, and what not to say in the workplace!

13. Key Elements to a productive, happy workplace! The three B’s: • Be Kind • Be Courteous • Be Respectful