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Designing Organizations with Information Technology

MIS 7520. Designing Organizations with Information Technology. DOIT. Strategy Organizational Structure & Design Organizational Process Design System Design Database Design. Concepts & Introduction. Implementation & Experience. Where this course fits. MIS 7500/ M3 ISM. MIS 7550.

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Designing Organizations with Information Technology

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  1. MIS 7520 Designing OrganizationswithInformation Technology DOIT

  2. Strategy Organizational Structure & Design Organizational Process Design System Design Database Design Concepts & Introduction Implementation & Experience Where this course fits MIS 7500/ M3 ISM MIS 7550 MIS 7520

  3. Concept Detail • AA/Sabre • Baxter/ASAP • MLPFS/CMA • Otis/Otisline Concepts into Practice Applying information systems strategically: Strategy Process Design System Design Prototypes Working Systems • Strategy formation is only (a small) part of the problem... • ... it’s implementation that makes strategies successful.

  4. Focus of this course Applying information systems strategically: Strategy Process Design System Design Prototypes Working Systems

  5. Focus of this course Applying information systems strategically: Strategy Process Design System Design Prototypes Working Systems • ...by designing IT-supported processes

  6. Focus of this course Applying information systems strategically: Strategy Process Design System Design Prototypes Working Systems • ...by designing IT-supported processes • ...using process and system design techniques

  7. Focus of this course Applying information systems strategically: Strategy Process Design System Design Prototypes Working Systems • ...by designing IT-supported processes • ...using process and system design techniques • ...to build databases that do the (right) real work

  8. Conceptual FrameworkTwo key dimensions • Business issues vs. technology issues What part of the problem is business and what part technology? • External vs. internal issues Is this something my organization can control?

  9. Organizing Framework Business Issues Market Focus Technology Issues Internal External Management Focus

  10. Business Unit Business Issues • Operations • Org’l structure • Incentives Market Focus Technology Issues Internal External Management Focus

  11. Business Unit Business Issues • Operations • Org’l structure • Incentives Market Focus • Info. systems • Systems design Technology Issues Internal External Management Focus

  12. External changes Business Issues • Operations • Org’l structure • Incentives • Market change • Competitive position Market Focus • Info. systems • Systems design Technology Issues Internal External Management Focus

  13. External changes Business Issues • Operations • Org’l structure • Incentives • Market change • Competitive position Market Focus • Info. systems • Systems design • Technology change • New products Technology Issues Internal External Management Focus

  14. Market Context Business Issues • Operations • Org’l structure • Incentives Market Dynamics Market Focus • Info. systems • Systems design • Technology change • New products Technology Issues Internal External Management Focus

  15. Organizational Background Business Issues Organizational Context Market Dynamics Market Focus • Info. systems • Systems design • Technology change • New products Technology Issues Internal External Management Focus

  16. I/S Issues Business Issues Organizational Context Market Dynamics Market Focus • Technology change • New products Information Systems Technology Issues Internal External Management Focus

  17. Technology Development Business Issues Organizational Context Market Dynamics Market Focus Information Systems Technology Evolution Technology Issues Internal External Management Focus

  18. Market shifts/Competition Market Chg. Business Issues Org Mkt Market Focus Technology Issues I/S T Internal External Management Focus

  19. Require a response Market Chg. Business Issues Org Mkt Organizational Response Market Focus Technology Issues I/S T Internal External Management Focus

  20. Technology Change affects both Market Chg. Business Issues Org Mkt Organizational Response Market Focus T Chg. Technology Issues I/S T Internal External Management Focus

  21. Framework Dynamics Market Chg. Business Issues Org Mkt Organizational Response Market Focus T Chg. Technology Issues I/S T Internal External Management Focus

  22. Process Design & System Design Market Chg. Business Issues Org Mkt Market Focus Technology Issues I/S T Internal External Management Focus

  23. Process Design & System Design Market Chg. Strategy Business Issues Org Mkt Market Focus Technology Issues I/S T Internal External Management Focus

  24. Process Design & System Design Market Chg. Strategy Business Issues Org Mkt Process Design Organizational Response Market Focus Technology Issues I/S T Internal External Management Focus

  25. Process Design & System Design Market Chg. Strategy Business Issues Org Mkt Process Design Organizational Response Market Focus I/S Design Technology Issues I/S T Internal External Management Focus

  26. Process Design & System Design Market Chg. Strategy Business Issues Org Mkt Process Design Organizational Response Market Focus I/S Design T Chg. Technology Issues I/S T Internal External Management Focus

  27. Process Design & System Design Market Chg. Strategy Business Issues Org Mkt Process Design Response Process Market Focus I/S Design T Chg. Technology Issues I/S T Internal External Management Focus

  28. Design & Analysis Tools Market Chg. Strategy Business Issues Org Mkt Process Analysis Response Process Market Focus I/S Design Tools Software Tools T Chg. Technology Issues I/S T Internal External Management Focus

  29. What are your objectives? Managerial Technical Software Understand organizational prototyping I want to design systems I want to learn Access & HTML

  30. Focus of this course Organizational prototyping Management Tools Design Tools Software Software Tools

  31. Learning Objectives Management Tools Software • Redesign • Devel. trends • Context Organizational prototyping Design Tools Software Tools • DSD/ERDs • DFDs • Proc. maps • Access, Web • New S/W • Integration

  32. 26 discussion hours to... • Become familiar with the software • Gain experience with the design tools • Understand implications of prototyping • This is your chance to make and learn from the mistakes that would cost you money or even your job two years from now.

  33. Prototype #1 Prototyping Problem Definition

  34. Process Mapping Prototype #1 Prototyping Problem Definition

  35. Process Mapping Prototype #1 Prototyping Problem Definition Data Flow Diagrams

  36. Process Mapping Prototype #1 Prototyping Problem Definition Data Flow Diagrams ER Diagrams

  37. Process Mapping Prototype #2 Prototype #1 Prototyping Problem Definition Data Flow Diagrams ER Diagrams

  38. Process Mapping Prototype #3 Prototype #2 Prototype #1 Prototyping Problem Definition Data Flow Diagrams ER Diagrams

  39. Three phases to the course • Tools and Software • ERDs, DFDs, Process mapping • Exercises & Assignments • Apply tools under controlled conditions • MAG Services case • Experience with collaborative software • Apply tools in the real world • Project proposals and prototypes

  40. What makes a good project? • Strategic importance • Process focus • I/T leverage • Familiarity and/or access • Commitment/interest • Definable scope

  41. Questions?

  42. MIS 7520 Designing OrganizationswithInformation Technology DOIT

  43. ...extra slides...

  44. Conceptual FrameworkTwo key dimensions • Business issues vs. technology issues Is this a business problem or a technology problem? • External vs. internal issues Is this something my organization can control?

  45. Brief connections history 1993 Babson Campus Classroom Computer Lab Dorm Room

  46. Brief connections history 1994 Babson Campus Classroom Computer Lab Modem: Notes Dorm Room Home

  47. Brief connections history 1995 Babson Campus Office IP: Web, Notes Classroom ISP: Web, Notes Computer Lab Modem: Notes Dorm Room Home

  48. Connections project goal 1996 • Every piece of paper you need... Babson Campus Office IP: Browser Classroom ISP: Browser Computer Lab Modem: Browser Dorm Room Home

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