NANC Report Numbering Oversight Working Group (NOWG)

1. NANC Report Numbering Oversight Working Group(NOWG) June 7, 2012 Tri-Chairs: Laura Dalton, Verizon Communications Natalie McNamer, T-Mobile USA Gwen Zahn, Verizon Wireless

2. Contents • 2011 PA Performance Report • 2011 NANPA Performance Report • Tri-Chair Election • Outstanding PA Change Orders • Outstanding NANPA Change Orders • NANPA and PA Contract Consolidation • NOWG Participating Companies • Meeting Schedule

3. Summary2011 PA Survey Respondents The number of respondents to the 2011 PA Survey was slightly down from 2010 for both service providers and state regulators. The following chart reflects the trend of respondents since the inception of the PA performance survey:

4. Summary 2011 PA Performance Report The PA’s annual performance assessment is based upon: • 2011 Performance Feedback Survey • Written comments and reports • Annual Operational Review • NOWG observations and interactions with the PA

5. Summary2011 PA Performance Report The PA’s rating for the 2011 performance year was determined by consensus of the NOWG to be More than Met. This rating is defined below:

6. Summary2011 PA Performance Report Pooling Administrator (Section A) • There were four questions in this section to which respondents provided the following aggregated response ratings: • 92 as Exceeded • 71 as More than Met • 20 as Met • 3 as Sometimes Met Implementation Management (Section B)  • There were two questions in this section to which respondents provided the following aggregated response ratings: • 16 as Exceeded • 23 as More than Met • 15 as Met • 2 as Sometimes Met

7. Summary2011 PA Performance Report Pooling Administration System (PAS) (Section C) • There were three questions in this section to which respondents provided the following aggregated response ratings: • 68 as Exceeded • 76 as More than Met • 25 as Met • 1 as Sometimes Met  PA Website (Section D)  • There was one question in this section to which respondents provided the following aggregated response ratings: • 29 as Exceeded • 31 as More than Met • 8 as Met

8. Summary2011 PA Performance Report Miscellaneous Pooling Administration (PA) Functions (Section E) • There were four questions in this section to which respondents provided the following aggregated response ratings: • 79 as Exceeded • 102 as More than Met • 35 as Met Overall Assessment of Pooling Administrator (PA) (Section F)  • There was one question in this section to which respondents provided the following aggregated response ratings: • 34 as Exceeded • 32 as More than Met • 3 as Met

9. Summary2011 PA Performance Report Following is a summary of written comments that were provided by survey respondents: • Outstanding praise for the PA staff was a consistent theme throughout the survey: • Provides a high level of support, assistance, and guidance • Always professional, informed, and courteous • Responsive, helpful, and thorough • Goes above and beyond to satisfy their customers .

10. Summary2011 PA Performance Report Comments suggesting improvements were mostly isolated. Comments pertained to: • Some inconsistencies among PA representatives in accuracy and timeliness of information provided • PAS limitations and suggestions for system augmentations

11. Summary – NOWG Observations2011 PA Performance Report The NOWG concluded that the written comments were not indicative of any consistent performance issues, and in many cases provided significant praise for individual PA staffers.

12. Summary - Suggestions2011 PA Performance Report The NOWG makes the following recommendations for the PA’s consideration: • Continue to review internal training processes to ensure that consistency in understanding the processes and responding to service providers is communicated to the PA personnel • Ongoing review of the website to ensure accuracy and timeliness of data • Work with the NOWG on determining the feasibility of automating Telcordia BIRRDS entries of BCD screen data elements (new entries, disconnects, modifications, etc…) The NOWG requests NANC approval of the report and requests the NANC Chair to transmit to the FCC.

13. Summary2011 NANPA Survey Respondents The number of respondents to the 2011 NANPA Survey was slightly down from 2010 for both service providers and state regulators. The following chart reflects the trend of respondents since the inception of the NOWG performance survey:

14. Summary 2011 NANPA Performance Report The NANPA’s annual performance assessment is based upon: • 2011 Performance Feedback Survey • Written comments and reports • Annual Operational Review • NOWG observations and interactions with the NANPA

15. Summary2011 NANPA Performance Report NANPA’s rating for the 2011 performance year was determined by consensus of the NOWG to be Exceeded. This rating is defined below:

16. Summary2011 NANPA Performance Report • CO Code (NXX) Administration (Section A) • There were four questions in this section to which respondents provided the following aggregated response ratings: • 67 as Exceeded • 56 as More than Met • 15 as Met • NPA Relief Planning (Section B)  • There were four questions in this section to which respondents provided the following aggregated response ratings: • 67 as Exceeded • 60 as More than Met • 17 as Met

17. Summary2011 NANPA Performance Report • NRUF (Section C)  • There were four questions in this section to which respondents provided the following aggregated response ratings: • 74 as Exceeded • 68 as More than Met • 19 as Met • 3 as Not Met • Other NANP Resources (Section D)  • There was one question in this section to which respondents provided the following aggregated response ratings: • 11 as Exceeded • 7 as More than Met • 4 as Met

18. Summary2011 NANPA Performance Report • NANP Administration System (NAS) (Section E)  • There were two questions in this section to which respondents provided the following aggregated response ratings: • 40 as Exceeded • 39 as More than Met • 21 as Met • NANPA Website, Reports, and Industry Activities (Section F)  • There were three questions in this section to which respondents provided the following aggregated response ratings: • 58 as Exceeded • 72 as More than Met • 33 as Met • 1 as Sometimes Met

19. Summary2011 NANPA Performance Report • Overall Assessment of the NANPA (Section G)  • There was one question in this section to which respondents provided the following aggregated response ratings: • 27 as Exceeded • 31 as More than Met • 3 as Met

20. Summary2011 NANPA Performance Report The following is a summary of written comments that were provided by survey respondents: Significant praise for NANPA staff was a consistent theme throughout the survey. In many cases, the comments provided praise for individual staff members. The following recurring adjectives were used by multiple respondents to describe their experiences in working with the NANPA staff: • Friendly, helpful, and knowledgeable • Professional, prompt, and courteous • Competent, diligent, and informative

21. Summary - NOWG Observations 2011 NANPA Performance Report All comments received were positive, and none suggested any areas needing improvement. After thoroughly reviewing the comments received, the NOWG concluded that the written comments indicated a very high level of satisfaction experienced by those who interacted with the NANPA.

22. Summary- NOWG Observations 2011 NANPA Performance Report As in previous years, the 2011 survey results revealed a high level of client satisfaction with the continued perseverance, professionalism, and expertise exhibited by NANPA personnel when performing their NANPA duties. The NANPA continued to consistently and effectively demonstrate their expertise as the custodian of numbering resources in all areas in which they were involved.

23. Summary - Suggestions2011 NANPA Performance Report The NOWG makes the following recommendations for NANPA’s consideration: • Continue to proactively search for ways to improve processes, educate customers, and enhance system functionality • Work with the NOWG on determining the feasibility of automating Telcordia BIRRDS entries of ACD screen data elements (new entries, disconnects, modifications, etc…) • Implement training videos that will be posted to the NANPA website for NRUF, NAS, Website, and other training, in lieu of live training The NOWG requests NANC approval of the report and requests the NANC Chair to transmit to the FCC.

24. Tri-Chair Position • Gwen Zahn (Verizon Wireless) has accepted a new position within her company and has resigned from her position as a Tri-Chair of the NOWG. • Karen Riepenkroger (Sprint/Nextel) was nominated and elected by acclamation to serve as Tri-Chair with her term ending at the end of 2013. • The NOWG respectfully requests the NANC’s concurrence on the election.

25. Outstanding PA Change Orders

26. Outstanding NANPA Change Orders

27. NANPA and PA Administrator Contract Consolidation • The NOWG respectfully requests the NANC’s approval to proceed with an in-depth evaluation of some of the benefits or risks of a consolidation of the NANPA and PA Administrator contracts.

28. NOWG Participating Companies • AT&T • CenturyLink • Cox Communications • EarthLink Business • Pennsylvania Public Utilities Commission • Sprint Nextel • T-Mobile USA • Verizon Communications / Verizon Wireless • Windstream Communications • XO Communications

29. NOWG Upcoming Meeting Schedule - 2012

30. NOWG Meetings • Contact any of the Tri-Chairs for complete meeting or conference call details: • Laura.R.Dalton@Verizon.com • Natalie.McNamer@T-Mobile.com • Lauren.Zahn@VerizonWireless.com • Other meetings for the NOWG may be scheduled as needed beyond what has been identified in this list. • NOWG meeting notes and documents are posted at www.nanc-chair.org