Chapter 2 Exploring Business Communication Concepts

1. Chapter 2 Chapter 2 Exploring Business Communication Concepts Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

2. Chapter 2 Behavioral Theories Impact Communication • Maslow’s Hierarchy of Needs • Stroking • Johari Window • McGregor’s Theory X and Y Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

3. Workers inherently dislike work Talent is narrowly distributed Workers will do as little work as they are required to do Workers like work Work is widely distributed throughout the workforce Workers can be motivated to work independently Chapter 2 McGregor’s Management Styles Theory Y Theory X Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

4. Chapter 2 Johari Window:Trust and Self-Disclosure Help Expand the Open Area Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

5. Chapter 2 Nonverbal Communication Conveys Added Meaning • Metacommunication • Not expressed in words but accompanies a verbal message • Visual • All types of body movements (gestures, eye contact, and facial expressions) • Attire and grooming • Vocal • Tone and projection Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

6. Chapter 2 Effective Listeners . . . • Minimize distractions • Get in touch with the speaker • Use knowledge of speaker to advantage • Indicate their active involvement • Do not interrupt unnecessarily • Ask reflective questions • Send probing prompts to thespeaker • Use lag time wisely Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

7. Chapter 2 Characteristics of Effective Teams • Common goals • Role perception • Longevity • Size • Status • Group norms • Leadership Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

8. Isolate Dominator Free rider Detractor Digressor Airhead Socializer Facilitator Harmonizer Record keeper Reporter Leader Chapter 2 Team Roles Positive Negative Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

9. Chapter 2 Team Behaviors • Commitment • Cooperation • Communication • Contribution Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

10. Provide rich, nonverbal cues Are preferred when dealing with sensitive Are beneficial for establishing group rapport and relationships Pose logistical issues of time, place, and schedules May be dominated by overly vocal, quick-to-speak, and high status members Chapter 2 Face-to-Face Meetings Limitations Advantages Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

11. Facilitate geographically dispersed groups Speed up meeting follow-up activities Place all participants on a more even level Cannot replace face-to-face contact for certain type meetings Can make consensus harder to reach Are dependent onparticipants having excellent keyboarding skills Chapter 2 Electronic Meetings Limitations Advantages Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

12. Chapter 2 Suggestions for Effective Meetings • Limit meeting length and frequency • Make satisfactory arrangements • Distribute the agenda well in advance • Encourage participation • Maintain order • Manage conflict and seekconsensus • Prepare thorough minutes Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning